Senior Manager, Product Management (Payroll)

We are seeking a Senior Manager, Product Management to strategise & shape our IRIS Payroll Services solutions (Domestic) to meet our ambitious vision & growth aspirations. As an expert in domestic payroll, you will enable and support Product Managers in the maturing of tech enabled payroll service solutions, translating customer and outcome-led requirements into development and service deliverables that delight our customers while ensuring compliance and our core vision and objectives are fully met.

To be successful in this role, you must have experience in working directly with IRIS Payroll Services solutions and working closely with stakeholder resources whilst solution and delivery are in motion. You will be responsible for ensuring the technical and operational delivery meets the business need and communicating the outcomes with internal stakeholders. Your background must include product management within a similar Managed Services setting and you must have the ability to work within a wider product team to ensure the payroll & HR solutions feed into the wider domestic, North American and Global IRIS HCM portfolio.

This is a great opportunity for you to join a growing and investing product and customer centric business, with significant opportunity for you to share and grow your skillset.

What will you be doing?

• Optimise and drive a strategy of growth and delivery of the IRIS Payroll Services offering.
• Drive ‘new product’ initiatives and Value Creation Plans (VCPs) to delight customers and drive incremental Sales Order Value (SOV) and ARR including Tronc / Tipology, Employer Portal, HR Services, HR Admin, Payroll Payments, Employee Benefits.
• Drive adoption of the ‘Employer Portal’ within customers & colleagues and ensure that we are maximising our retention rate/s, NPS and Bureau efficiencies.
• Be an external advocate of ‘IRIS Payroll Services’ & wider ‘Payroll Solutions’ within IRIS and within the marketplace via customer and prospect facing social media & marketing.
• Work with customers and colleagues via commercial and operational stakeholders to understand their short-term immediate needs and long-term aspirations to prioritise for the product, service or technology roadmap/s.
• Supporting the management of IRIS roadmaps or influencing 3rd Technology roadmaps for the delivery of enhancements to the product while ensuring the product is stable & compliant.
• Understand the market and competitors and seek out enhancements to give our Managed Services solutions a competitive advantage.
• Manage relationships with internal stakeholders across sales, marketing, support, legal, compliance, professional services, and engineering.
• Support the prioritisation of escalations from the operations, consultants and implementation teams so that customer & colleagues' issues are minimized via product or service enhancements and training.
• Keep a regular pulse check with customers/prospects via shadowing sales conversations, user-groups and insight survey reports.
• Support the creation & maintenance of sales enablement collateral and joining high value sales presentations to support commercial goals.
• Ensuring that our digital estate articulates our value proposition and the features & benefits of our managed service solutions to drive increased MQLs & SQLs.
• Support and enable Product Managers to maintain contractual suite and solution descriptions for our managed services propositions as well as the front-book commercials & rate-card/s.
• Support communication to prospects and customers any new product or service features prior to their release.

What we are seeking

• Your background must include product management within Managed Services capacity.
• The ability to work within a wider product team to ensure the product is compliant and fits in with the wider domestic and global HCM business strategy.
• Experience of working within product roles within domestic Payroll & HR, with a knowledge of payroll & HR processes & legislation.
• Experience of payroll & HR compliance with an understanding of working conditions and requirements.
• Experience of pricing & packaging payroll and HR solutions to a global or domestic audience.
• Passion for services quality underpinned by the best technology.
• Passion for people and establishing motivated, highly driven teams: caring about process, quality, setting and managing expectations.
• Experience of working with key stakeholders to agree the roadmap or product enhancement deliverables, such as operations, commercial, marketing, product, professional services and board.
• Experience of competitive analysis and understanding the market.
• Excellent analytical skills for establishing market trends by assessing multiple data points.
• Personality to work with fast-paced, dynamic, and challenging business environment.
• Must show a commitment to innovation and customer satisfaction.
• Ability to lead simultaneous initiatives in an entrepreneurial culture.
• Demonstrable experience of engaging with & putting the customer first.
• Multi-task oriented with desire to work in a fast-paced environment.
• Self-starter, challenger, strategic planner, analytical thinker.
• Proven experience of successfully launching new products.
• Excellent written and verbal communication skills.
• Sense of humor and willingness to experiment.

Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.