IRIS Software Group is seeking a 2nd Line Customer Support Analyst in the UK for a 12-month FTC. You will own escalated queries, perform detailed technical investigations, and work closely with customers and internal teams to deliver results.
This role develops product knowledge and maintains high-quality support across our software portfolio. You'll resolve complex issues, document findings in CRM, and contribute to knowledge base content while meeting SLAs and customer satisfaction targets.
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Second-Line IT Support Analyst - Technical Troubleshooter employer: IRIS Software Group
Join a dynamic and innovative team as a Technical Business Systems Analyst, where your expertise in Salesforce and business analysis will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities to influence key business transformation initiatives while working in a customer-focused environment. Located in a vibrant area, we provide a supportive atmosphere that encourages continuous improvement and professional development, making it an excellent place for those seeking meaningful and rewarding employment.
