At a Glance
- Tasks: Support Customer Success operations and analyse data to drive retention and growth.
- Company: Join a high-growth B2B SaaS company with a dynamic team.
- Benefits: Competitive salary, bonus, hybrid work, and career development opportunities.
- Other info: Collaborate with cross-functional teams and enjoy excellent career growth potential.
- Why this job: Make a real impact in a fast-paced environment while developing your analytical skills.
- Qualifications: 2+ years in Customer Success or Revenue Operations with strong Salesforce experience.
The predicted salary is between 40000 - 50000 € per year.
12 month fixed term contract
Manchester or Slough (Hybrid 8 days a month in office)
Competitive + Bonus
We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation.
This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes.
What You’ll Be Doing
- Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns
- Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams
- Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance
- Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance
- Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification
- Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes
- Assisting with testing and quality assurance of system and configuration changes prior to wider rollout
- Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests
- Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives
What We’re Looking For
Essential
- 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role
- Strong experience with Salesforce, including report and dashboard building
- Proven analytical skills with confidence working with large datasets and translating insights into clear outputs
- Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI)
- High attention to detail, strong data ownership, and a proactive, self‑starting mindset
- Comfortable working in a fast‑paced, matrixed environment with non‑technical stakeholders
Desirable
- Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango)
- Familiarity with NetSuite or ERP/finance systems
- Working knowledge of SQL or data querying tools
- Understanding of SaaS customer lifecycle, renewals, and expansion
- Exposure to operational documentation or change management
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Revenue Operations Analyst employer: IRIS Software Group
Join a dynamic and innovative team as a Revenue Operations Analyst in either Manchester or Slough, where you'll thrive in a hybrid work environment that promotes flexibility and collaboration. Our company fosters a culture of growth and development, offering competitive compensation and bonuses, alongside opportunities to enhance your skills in a high-growth B2B SaaS setting. With a focus on employee well-being and a commitment to operational excellence, we empower our team members to make meaningful contributions to customer success and drive impactful results.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the Customer Success and Revenue Operations space on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by brushing up on your analytical skills. Be ready to discuss how you've tackled data challenges in the past, especially with tools like Salesforce and Gainsight. Show us you can turn numbers into actionable insights!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email to express your enthusiasm can keep you top of mind. Plus, it shows you're proactive—just what we love to see!
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for detail-oriented folks like you to join our team. Applying directly through our site gives you a better chance to stand out!
We think you need these skills to ace Revenue Operations Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Revenue Operations Analyst role. Highlight your experience in Customer Success Operations and any relevant analytical skills that match what we're looking for.
Showcase Your Skills:Don’t just list your skills; show us how you've used them! If you've built reports in Salesforce or Gainsight, give us examples of how those reports made an impact.
Be Clear and Concise:When writing your application, keep it clear and to the point. We love detail-oriented folks, but we also appreciate brevity. Make every word count!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application!
How to prepare for a job interview at IRIS Software Group
✨Know Your Tools
Make sure you’re familiar with Gainsight, Salesforce, and any BI tools mentioned in the job description. Brush up on how to build reports and dashboards, as you might be asked to demonstrate your knowledge during the interview.
✨Showcase Your Analytical Skills
Prepare examples of how you've worked with large datasets in the past. Be ready to discuss specific insights you've derived and how they impacted customer success or revenue operations. This will show your analytical prowess and attention to detail.
✨Understand the Customer Lifecycle
Familiarise yourself with the SaaS customer lifecycle, especially around renewals and expansions. Being able to discuss trends, risks, and opportunities in customer health data will impress the interviewers and show that you understand the role's impact.
✨Be Ready for Cross-Functional Collaboration
Since this role involves working with various teams like Sales Ops and Marketing Ops, think of examples where you've successfully collaborated across departments. Highlight your communication skills and ability to work in a fast-paced environment.
