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For Companies At a Glance
- Tasks: Manage customer renewals and build strong relationships with clients.
- Company: Join IRIS Software Group, a trusted name in accountancy software.
- Benefits: Competitive salary, commission, bonuses, and real career progression.
- Other info: Dynamic role with opportunities to grow in a supportive environment.
- Why this job: Make an impact by enhancing customer experiences and driving renewals.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re hiring a Customer Renewals Associate to join our Accountancy team at IRIS Software Group. This is a great opportunity for someone who enjoys working with customers, driving renewals and building strong relationships.
What you’ll be doing:
- Managing customer renewals and retention activity
- Speaking with existing clients to handle queries and secure renewals
- Providing quotes and recommending the best solutions
- Building strong relationships and delivering great customer experience
- Managing renewal pipelines and ensuring deadlines are met
- Staying up to date with product knowledge
What we’re looking for:
- Customer-facing experience (phone or face-to-face)
- Strong communication and relationship-building skills
- Organised, detail-oriented and able to multitask
- Sales experience (nice to have)
- Accountancy/education knowledge (a bonus)
- Real career progression opportunities
Join a business trusted by 120,000+ customers, including 91 of the top 100 UK accountancy firms.
Renewals Associate employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Associate
✨Tip Number 1
Get to know the company inside out! Research IRIS Software Group and understand their products, values, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. Focus on how you can handle customer queries and secure renewals effectively.
✨Tip Number 3
Stay organised! Create a system to manage your follow-ups and deadlines. This will not only help you keep track of your tasks but also demonstrate your detail-oriented nature during interviews.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Renewals Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer-facing experience and any relevant skills that match the job description. We want to see how you can drive renewals and build relationships, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background makes you a great fit for the Renewals Associate role. We love a personal touch!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. We appreciate well-structured writing that reflects your ability to engage with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IRIS Software Group
✨Know Your Stuff
Make sure you’re well-versed in the products and services offered by the company. Brush up on accountancy basics and any relevant software they use. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully managed customer interactions in the past. Think of specific situations where you resolved issues or secured renewals, and highlight your communication skills.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you manage multiple tasks and deadlines. You might want to mention any tools or methods you use to keep track of your work, as this will resonate with their need for someone who can handle renewal pipelines effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or growth opportunities within the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow with the company.