Order Management Administrator

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running.

Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

Billing Operations Advisors help ensure customers have a smooth experience from placing an order through to invoicing, licensing, renewals and ongoing account support.

You’ll manage billing and order queries, maintain customer accounts and work closely with teams across Sales, Finance and Support to get issues resolved.

This could be a great next step if you have experience in billing, finance operations, order management, sales administration, customer operations or another process-driven environment and enjoy combining customer service with systems, data and problem solving.

Why This Role Matters

Billing Operations sits at the heart of the customer journey.

You’ll help make sure orders are processed correctly, invoices and customer information are accurate, software licences are available when needed and problems are resolved quickly.

It’s a role where accuracy, ownership and customer service all matter – your work directly affects both our customers and the teams supporting them.

About the Team You’ll Join

You’ll join an established Billing Operations team of around 50 colleagues across the UK and India.

It’s a busy and collaborative environment, with the team working together to manage customer requests, meet service levels and keep orders and billing activity moving.

You’ll manage your own workload while having experienced colleagues around you to share knowledge, solve problems and provide support.

• What You’ll Be Doing
• Be a first point of contact for billing, order and account queries from customers and internal teams.
• Investigate and resolve invoicing issues, order queries and account discrepancies, keeping people updated along the way.
• Process sales orders and contract renewals, including those requiring discounts, approvals or special requirements.
• Raise credit notes and refunds where appropriate.
• Set up new customer records and accurately maintain existing accounts.
• Support product dispatch and initial setup, including helping resolve software licensing issues.
• Work closely with Sales, Finance, Support and other teams to progress and resolve queries.
• Complete regular operational activities accurately and within agreed KPIs, SLAs and deadlines.
• Identify errors or exceptions and take appropriate action or escalated where needed.
• Share knowledge with colleagues and contribute ideas that improve processes, accuracy and customer experience.
• What We’re Looking For

We’re particularly interested in people with experience in billing operations, finance operations, order management, sales administration, customer operations, accounts administration or similar process-driven roles.

• You’ll Ideally Have
• Experience managing customer or internal queries through to resolution.
• Experience with orders, invoices, customer accounts, credits, refunds or similar transactional processes.
• Confidence using business systems, CRM or finance platforms and Excel/spreadsheets.
• Good numerical skills and confidence checking figures and spotting discrepancies.
• Strong attention to detail when working with customer, order or financial information.
• Experience following established processes, approval controls and procedures.
• The ability to investigate problems, identify the right next step and escalated when necessary.
• Clear communication skills and confidence working with customers and colleagues across different teams.
• Good organisation skills, with the ability to manage several priorities and deadlines.
• A proactive approach, taking ownership of tasks and following them through to completion.

You don’t need to meet every requirement to apply.

Experience with billing, invoicing, order processing, finance systems or software licensing would be particularly useful, but transferable operational experience is also welcome.

• What You’ll Gain
• Broader experience across billing, invoicing, order management, licensing and customer operations.
• The opportunity to build your knowledge and develop towards becoming a subject matter expert in Billing Operations.
• Regular exposure to teams across Finance, Sales, Customer Support and Professional Services.
• Experience investigating and owning more involved customer and operational queries.
• Opportunities to contribute to improvements in processes, accuracy and customer experience.
• A strong platform for future development within Billing Operations, Finance, Customer Support, Professional Services or Sales.

Experience with customers, orders, billing, finance processes or operational systems and enjoy solving problems and getting the details right, we’d love to hear from you.

• Why You’ll Love Working Here
• Impact: Your work will influence millions globally.
• Growth: Continuous learning and career development opportunities.
• Belonging: A culture that celebrates diversity and empowers every individual.
• What To Expect From Our Hiring Process

Our process is designed to be fair, transparent and straightforward.

Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:

• Application review — we assess your experience and potential
• Initial call — a short conversation to learn about you and share more about the role
• Skills assessment — tailored to the position, e. g. case study, coding challenge or portfolio review
• Final interview — meet the team and explore how you’ll make an IMPACT at IRIS
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