Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer renewals and build strong relationships with clients.
- Company: Join IRIS Software Group, a trusted name in accountancy software.
- Benefits: Competitive salary, commission, bonus, 26 days holiday, and private healthcare.
- Other info: Be part of a dynamic team trusted by over 120,000 customers.
- Why this job: Drive customer satisfaction and enjoy real career progression opportunities.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re hiring a Customer Renewals Associate to join our Accountancy team at IRIS Software Group. This is a great opportunity for someone who enjoys working with customers, driving renewals and building strong relationships.
What you’ll be doing:
- Managing customer renewals and retention activity
- Speaking with existing clients to handle queries and secure renewals
- Providing quotes and recommending the best solutions
- Building strong relationships and delivering great customer experience
- Managing renewal pipelines and ensuring deadlines are met
- Staying up to date with product knowledge
What we’re looking for:
- Customer-facing experience (phone or face-to-face)
- Strong communication and relationship-building skills
- Organised, detail-oriented and able to multitask
- Sales experience (nice to have)
- Accountancy/education knowledge (a bonus)
Why join IRIS?
- Commission + bonus scheme
- 26 days holiday
- Private healthcare
- Real career progression opportunities
- Join a business trusted by 120,000+ customers, including 91 of the top 100 UK accountancy firms
Renewals Associate in Manchester employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Associate in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at IRIS Software Group. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer renewals and relationship building. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to highlight your experience in managing customer queries and how you’ve successfully built relationships in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Renewals Associate in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of a Customer Renewals Associate. Highlight any customer-facing experience and relationship-building skills you've got, as these are key for us!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer renewals and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients, make sure your written application reflects your strong communication skills. Keep it clear, concise, and engaging – we want to see your ability to connect!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IRIS Software Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the company and its products. Understanding IRIS Software Group's offerings will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully managed customer interactions in the past. Highlight your communication skills and any experience you have in driving renewals.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you manage multiple tasks and deadlines. You might want to mention any tools or methods you use to keep track of your work, especially when handling renewal pipelines.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Think about asking about their approach to customer retention or how they support employee development.