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- Tasks: Build strong relationships and guide customers to maximise their success with our payroll software.
- Company: Join a transformative company in the HCM space with innovative solutions.
- Benefits: Competitive salary, benefits, performance incentives, and career development opportunities.
- Why this job: Be a trusted advisor and make a real impact on customer journeys.
- Qualifications: Strong communication skills and experience in customer success or account management.
- Other info: Hybrid work model with passionate teams and supportive leadership.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you passionate about building strong relationships and helping customers get the very best out of the solutions they use? Do you thrive on guiding clients through their journey and ensuring they achieve long-term success? If so, we’d love to hear from you!
As a Customer Success Executive, you’ll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products. Your mission is to help clients get maximum value from our market-leading software in HCM, supporting them at every step of the customer journey.
From onboarding and product training to adoption, retention, and beyond—you’ll be the bridge between our solutions and our customers’ success. You’ll collaborate closely with colleagues in Customer Success, Sales, Operations, and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand.
What you’ll be doing:
- Managing a portfolio of customers and acting as their primary point of contact
- Building trusted advisor relationships and guiding customers to achieve their goals
- Leading the onboarding process and ensuring customers achieve value quickly
- Driving adoption, satisfaction, renewals, and expansion opportunities
- Conducting regular check-ins, business reviews, and on/off-site meetings
- Acting as the “voice of the customer” internally to shape product and service improvements
- Maintaining a deep understanding of our products and advising on best practices
- Creating customer success plans, tracking customer health, and proactively addressing risks
- Partnering with teams across the business to deliver seamless customer experiences
What we’re looking for:
- Strong relationship-building and communication skills
- Proven experience in customer success, account management, or a client-facing role
- Experience dealing with payroll or payroll software
- Ability to manage multiple customers and projects at once
- A proactive problem-solver with a customer-first mindset
- Comfortable engaging with senior stakeholders and driving value conversations
Why join us?
- Be part of a company that’s transforming the HCM space with innovative solutions
- Work with passionate teams and supportive leadership
- Opportunities to develop your career within a growing Customer Success function
- Competitive salary, benefits, and performance-related incentives
Customer Success Executive (Payroll Software) in Manchester employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (Payroll Software) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding our products inside out. Show us how your experience aligns with helping customers succeed using our payroll software.
✨Tip Number 3
Practice your communication skills! As a Customer Success Executive, you'll need to convey complex ideas simply. Mock interviews with friends can help you nail this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Customer Success Executive (Payroll Software) in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through! We want to see how much you care about building relationships and helping clients achieve their goals.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer success or account management. We’re looking for specific examples that demonstrate your ability to manage relationships and drive value for customers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IRIS Software Group
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the payroll software and HCM solutions the company offers. Familiarise yourself with their features, benefits, and how they help customers achieve success. This will not only impress your interviewers but also allow you to speak confidently about how you can support clients.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships with clients or stakeholders. Highlight how you guided them through challenges and helped them achieve their goals. This will demonstrate your ability to be a trusted advisor, which is crucial for the Customer Success Executive role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer-first mindset. Think of situations where you had to manage multiple projects or resolve conflicts. Practising these scenarios will help you articulate your thought process and show how you can drive value for customers.
✨Engage with Enthusiasm
During the interview, convey your passion for customer success and helping clients thrive. Show enthusiasm for the company's mission and values. Engaging with energy and positivity can leave a lasting impression and demonstrate that you're genuinely interested in the role and the company.
