At a Glance
- Tasks: Coach and empower Customer Success Managers to enhance customer interactions and drive renewals.
- Company: Join IRIS Software Group, a leader in customer success based in Manchester.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Other info: Be part of a dynamic team focused on performance and customer satisfaction.
- Why this job: Make a real difference by improving customer relationships and driving team success.
- Qualifications: Experience in coaching or customer success roles is a plus.
The predicted salary is between 35000 - 45000 £ per year.
IRIS Software Group in Manchester is looking for a Customer Success & Renewals Performance Coach to enhance team performance through hands-on coaching and enablement.
You will be key in guiding Customer Success Managers and Renewals Specialists to adopt a proactive approach in customer interactions.
This role focuses on building confidence and improving customer conversations by using performance insights and fostering strong relationships for better outcomes.
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We think you need these skills to ace Customer Success Enablement Coach – Performance & Renewals in Manchester
Coaching Skills
Performance Management
Customer Relationship Management
Proactive Communication
Analytical Skills
Team Building
Conflict Resolution
