At a Glance
- Tasks: Engage with customers, solve problems, and manage renewals through calls and emails.
- Company: Join a vibrant team at IRIS Software, where your voice matters.
- Benefits: Competitive salary, bonuses, progression pathways, and a supportive culture.
- Other info: Enjoy team socials and recognition for your hard work.
- Why this job: Make an impact quickly while learning valuable sales skills in a fun environment.
- Qualifications: No experience needed; just bring your positive attitude and communication skills.
The predicted salary is between 25000 - 32000 € per year.
No experience needed. If you’re outgoing, curious, and love talking to people, we’ll teach you the rest.
Why join?
- Talk to customers, solve problems, and make an impact fast
- Clear progression into Sales (AE) or Customer Success/Renewals
- Coaching, playbooks, and live practice — learn by doing
- Friendly, high-energy team that celebrates wins
What you’ll do
- Start conversations via phone/email/LinkedIn
- Keep tidy notes & next steps in CRM (we’ll train you)
- Hit simple weekly goals (conversations, meetings booked, renewals progressed)
Customer Renewals
- Reach out ahead of renewal dates, confirm details & timelines
- Prepare simple quotes and track status in the CRM
- Escalate questions, spot easy upsell cues, and keep customers happy
You’ll thrive if you are…
- People-first, positive, and resilient (you bounce back quickly)
- Clear communicator who likes structure and checklists
- Coachable — you like feedback and use it
- Organised — you own your day and your results
Training you’ll get
- Product & industry basics (plain English, no jargon)
- Outreach & renewals playbooks (calls, emails, talk tracks)
- Tools: CRM (e.g., Salesforce), email/Excel, and scheduling tools
Perks
- Competitive base + bonus/commission
- Progression pathways and regular coaching
- Supportive culture, team socials, and recognition for effort & impact
Interview process & dates
- A quick screening call with me.
- In person day on Friday 15th in our Manchester office
Customer Renewals Associate (Entry Level) in Manchester employer: IRIS Software Group
IRIS Software is an exceptional employer for those starting their careers, offering a vibrant and supportive work culture in Manchester. With no prior experience required, employees benefit from comprehensive training, clear progression pathways into Sales or Customer Success, and a friendly team that celebrates achievements together. The competitive compensation package, along with regular coaching and team socials, makes it a rewarding place to grow professionally while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Renewals Associate (Entry Level) in Manchester
✨Tip Number 1
Get ready to shine in your interviews! Research the company and its culture, so you can show off your people-first attitude. Remember, they want someone who’s outgoing and curious, just like you!
✨Tip Number 2
Practice makes perfect! Use role-playing with friends or family to simulate those customer conversations. This will help you feel more confident when it comes to talking to customers and solving their problems.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Renewals Associate (Entry Level) in Manchester
Some tips for your application 🫡
Be Yourself:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Show us your curiosity and enthusiasm for talking to people — it’s what we’re all about!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention your people-first attitude and any relevant experiences, even if they’re not directly related to sales or renewals.
Keep It Clear and Concise:We love a well-structured application! Use clear language and bullet points where possible to make it easy for us to read. Remember, we’re looking for clear communicators who like structure!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at IRIS Software Group
✨Know Your Audience
Before the interview, do a bit of research on IRIS Software. Understand their values and what they look for in a Customer Renewals Associate. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about talking to customers, be ready to demonstrate your communication skills. Think of examples where you've successfully interacted with others, whether in a work setting or even in social situations. Be friendly and approachable!
✨Prepare for Common Questions
Anticipate questions related to customer service and renewals. Practice responses to questions like 'How would you handle a difficult customer?' or 'What steps would you take to ensure a smooth renewal process?' This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask your interviewer. Inquire about the team culture, training processes, or what success looks like in the first few months. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
