At a Glance
- Tasks: Support Customer Success operations and analyse data to drive retention and growth.
- Company: Join a high-growth B2B SaaS company with a dynamic team.
- Benefits: Competitive salary, bonus potential, and hybrid work model.
- Other info: Opportunity for career growth and collaboration across teams.
- Why this job: Gain hands-on experience in a fast-paced environment and make a real impact.
- Qualifications: 2+ years in Customer Success or Revenue Operations with strong analytical skills.
The predicted salary is between 40000 - 50000 € per year.
12 month fixed term contract in Manchester or Slough (Hybrid 8 days a month in office). Competitive + Bonus.
We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes.
What You’ll Be Doing:
- Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns.
- Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams.
- Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance.
- Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance.
- Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification.
- Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes.
- Assisting with testing and quality assurance of system and configuration changes prior to wider rollout.
- Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests.
- Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives.
What We’re Looking For:
Essential:
- 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role.
- Strong experience with Salesforce, including report and dashboard building.
- Proven analytical skills with confidence working with large datasets and translating insights into clear outputs.
- Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI).
- High attention to detail, strong data ownership, and a proactive, self‑starting mindset.
- Comfortable working in a fast‑paced, matrixed environment with non‑technical stakeholders.
Desirable:
- Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango).
- Familiarity with NetSuite or ERP / finance systems.
- Working knowledge of SQL or data querying tools.
- Understanding of SaaS customer lifecycle, renewals, and expansion.
- Exposure to operational documentation or change management.
Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Revenue Operations Analyst in London employer: IRIS Software Group
Join a dynamic and innovative team as a Revenue Operations Analyst in either Manchester or Slough, where you'll thrive in a hybrid work environment that promotes flexibility and collaboration. Our company values employee growth, offering opportunities to develop your expertise in Customer Success Operations within a high-growth B2B SaaS setting, while enjoying competitive compensation and a supportive culture that prioritises teamwork and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Operations Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially in Customer Success Operations.
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've used data to drive decisions in past roles. This will resonate well, especially for a Revenue Operations Analyst position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Revenue Operations Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Revenue Operations Analyst role. Highlight your experience with Salesforce and Gainsight, and don’t forget to showcase your analytical skills. We want to see how you can contribute to our Customer Success team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that relate to the job description, and show us your passion for Customer Success Operations.
Showcase Your Analytical Skills:Since this role is all about data and insights, make sure to highlight your analytical skills in your application. Share examples of how you've worked with large datasets and translated them into actionable insights. We love a detail-oriented candidate!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Don’t wait too long, though – we might close the vacancy early if we get a lot of applications!
How to prepare for a job interview at IRIS Software Group
✨Know Your Tools
Make sure you’re familiar with Gainsight, Salesforce, and any BI tools mentioned in the job description. Brush up on how to build reports and dashboards, as you might be asked to demonstrate your knowledge during the interview.
✨Showcase Your Analytical Skills
Prepare examples of how you've worked with large datasets in the past. Be ready to discuss specific instances where your analytical skills led to actionable insights or improvements in customer success metrics.
✨Understand the Customer Success Landscape
Research the SaaS industry and understand the customer lifecycle, renewals, and expansion strategies. This will help you speak confidently about how you can contribute to retention and growth outcomes.
✨Prepare for Cross-Functional Collaboration
Think of examples where you’ve successfully collaborated with different teams, like Sales Ops or Marketing Ops. Highlight your ability to communicate effectively with non-technical stakeholders, as this is crucial for the role.
