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- Tasks: Lead a team of payroll specialists, ensuring high-quality service and smooth operations.
- Company: Join IRIS Software Group, one of the UK's largest privately held software companies.
- Benefits: Structured development, clear career path, and a friendly, inclusive environment.
- Why this job: Make a real impact by supporting your team and enhancing client payroll services.
- Qualifications: Strong payroll experience and a natural ability to guide and support others.
- Other info: Exciting opportunity for growth in a collaborative and dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
Join IRIS in a leadership role where your payroll knowledge, people skills, and calm approach will make a real impact. We are looking for an experienced payroll professional who enjoys supporting others, solving problems, and keeping service standards high.
As our Client Payroll Team Lead, you will look after the success of a team of around eight Client Payroll Executives. They manage payrolls for clients across a wide range of industries (excluding Education and Hospitality), and your job is to guide, coach, and support them so every client receives accurate and reliable payroll service. Your focus is on people, service quality, and keeping everything running smoothly.
This involves:
- Monitoring performance, helping with tricky queries, planning workloads, and stepping in when needed to protect service levels.
- Leading and supporting a team of around 8 payroll specialists, making sure they hit deadlines, deliver high-quality work, and feel supported.
- Handling escalations and challenges, keeping calm under pressure and guiding the team to solutions.
- Coaching and developing your people, holding 1:1s, giving feedback, and helping them strengthen their skills.
- Working closely with other teams such as Implementation, Finance, IT, Sales, and Account Management to give clients a smooth, joined‐up experience.
- Planning workloads and monitoring service levels, adjusting quickly when things change.
- Helping with key operations including onboarding, invoicing, migrations, compliance checks, and maintaining accurate CRM/SharePoint records.
- Encouraging a positive team environment, sharing updates clearly, recognising good work, and driving improvements.
- Spotting where processes can be better, and helping bring those improvements to life.
What We Are Looking For:
- Strong payroll processing experience – ideally in a bureau, outsourced, or multi‐client environment.
- A natural ability to support and guide others.
- Confidence handling multiple priorities and staying organised.
- Great attention to detail, plus good working knowledge of Excel and other tools.
- Clear, calm, professional communication skills.
- A collaborative, helpful approach with the confidence to escalate when needed.
- You do not need previous formal leadership experience – if you have acted as a go‐to person, supported colleagues, or helped train others, you may already be ready for this step.
What You Will Gain:
- A supported move into leadership, with coaching and structured development.
- The chance to influence how payroll services are delivered across our Corporate client base.
- A friendly, inclusive environment where ideas are welcomed.
- A clear career path through the IRIS Career Framework.
- Real impact – you will see the difference you make to your team and our customers every day.
What Can You Expect From Our Application Process?
We understand that exploring a new opportunity within IRIS is a big decision - so we have kept the process simple, supportive, and focused on helping you shine. Here is what happens once you hit "apply":
- Just upload your CV and tell us why you are interested in the role.
- A short chat with our Talent team plus two quick assessments: CCAT (15‐minute timed test).
- A competency‐based interview with members of the Managed Payroll Services leadership team.
If you enjoy leading by example, supporting others, and keeping service running smoothly, this is an exciting opportunity to grow your career while helping others succeed. Apply now and become a key part of our Corporate Payroll leadership team at IRIS.
Payroll Supervisor in London employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll industry and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research IRIS Software Group and understand their values and services. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership skills! Even if you haven’t held a formal leadership position, think about times you’ve supported or guided others. Be ready to share these experiences during your interview to demonstrate your potential.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the IRIS team and ready to take the next step in your payroll career.
We think you need these skills to ace Payroll Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your payroll experience and leadership skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role at IRIS. Share specific examples of how you've supported teams or solved problems in the past – we love a good story!
Be Yourself in Assessments: When you take the CCAT and other assessments, just relax and show us your true self. We’re looking for your natural problem-solving abilities and how you handle pressure, so let that shine through!
Prepare for the Interview: Before your interview, think about your experiences leading teams and managing payroll processes. We want to hear how you’ve made an impact, so come ready to share those insights with us!
How to prepare for a job interview at IRIS Software Group
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge before the interview. Be ready to discuss your experience in payroll processing, especially in a bureau or multi-client environment. This will show that you understand the core responsibilities of the role and can hit the ground running.
✨Showcase Your People Skills
Since this role involves leading a team, be prepared to share examples of how you've supported and guided others in the past. Talk about any experiences where you've coached colleagues or handled tricky situations calmly. This will demonstrate your ability to foster a positive team environment.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges, like managing tight deadlines or resolving escalated issues. Think of real-life examples where you've successfully navigated similar situations, as this will highlight your problem-solving skills and calm approach under pressure.
✨Collaborate and Communicate
Emphasise your collaborative nature during the interview. Discuss how you've worked with other teams in the past, such as Finance or IT, to ensure smooth operations. Clear communication is key, so practice articulating your thoughts in a professional yet approachable manner.
