About IRIS
IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. About the Role
As our
Global Director of Customer Solutions , you'll lead a critical commercial function responsible for helping customers feel confident in choosing IRIS. Reporting to
Anthony Kikkert , you'll bring together our
Pre-Sales, Bid Management and Subject Matter Expert (SME)
teams under one global strategy, ensuring they work seamlessly to support both new business and existing customers. Working closely with Sales, Product, Customer Success and Marketing, you'll play a key role in improving customer confidence, strengthening commercial performance, and shaping how IRIS wins and grows business across the globe. This is a hands‑on leadership opportunity for someone who enjoys building high-performing teams, influencing strategic customer opportunities, and delivering measurable commercial results. Key Responsibilities
Lead and develop our global Pre-Sales, Bid Management and SME Specialist teams.
Create a consistent operating model across all regions, driving collaboration and best practice.
Support our largest and most strategic customer opportunities, acting as a senior commercial leader.
Improve the quality and consistency of demonstrations, solution design and technical validation.
Oversee the bid management function, ensuring high-quality tenders, proposals and RFP responses are delivered on time.
Partner closely with Sales, Product, Customer Success and Marketing to create a seamless customer journey.
Develop scalable processes, governance and reporting to support continued global growth.
Coach and develop leaders while building a high‑performing, customer‑focused global function.
Drive measurable improvements in: Win rates
Average deal size
Expansion revenue
Customer retention
Time‑to‑close.
What We’re Looking For
We're looking for an experienced commercial leader who brings: Leadership experience within
Pre-Sales, Solutions Consulting, Solution Engineering, Bid Management or Customer Solutions .
Experience managing multiple customer‑facing teams within a
B2B Software or SaaS
environment.
A proven track record of improving commercial performance, including increasing win rates, deal values and customer retention.
Strong leadership skills with the ability to coach, develop and inspire high‑performing teams.
Excellent stakeholder management skills, with experience partnering closely with Sales, Product and Customer Success leaders.
The ability to translate technical solutions into clear commercial value for customers.
Experience supporting enterprise sales teams and complex, high‑value opportunities.
Experience within HR, Payroll, Accountancy, Education or other regulated software sectors would be advantageous.
Location: UK (Hybrid / One of our UK offices) Salary: Competitive Reporting to: VP of Global Sales Enablement Why You’ll Love Working Here
Impact:
Your work will influence millions globally.
Growth:
Continuous learning and career development opportunities.
Belonging:
A culture that celebrates diversity and empowers every individual.
What to expect from our hiring process
Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role‑specific assessments such as a technical test or case study — but typically you can expect: Application review
— we assess your experience and potential
Initial call
— a short conversation to learn about you and share more about the role
Skills assessment — tailored to position, e.g. case study, coding challenge or portfolio review
Final interview — meet the team and explore how you’ll make an IMPACT at IRIS
We'll always walk you through specific stages at start of the process so you can prepare with confidence. If you need any adjustments or accommodations during the process, let us know we’re committed to making this experience accessible for everyone.
#J-18808-Ljbffr
IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. About the Role
As our
Global Director of Customer Solutions , you'll lead a critical commercial function responsible for helping customers feel confident in choosing IRIS. Reporting to
Anthony Kikkert , you'll bring together our
Pre-Sales, Bid Management and Subject Matter Expert (SME)
teams under one global strategy, ensuring they work seamlessly to support both new business and existing customers. Working closely with Sales, Product, Customer Success and Marketing, you'll play a key role in improving customer confidence, strengthening commercial performance, and shaping how IRIS wins and grows business across the globe. This is a hands‑on leadership opportunity for someone who enjoys building high-performing teams, influencing strategic customer opportunities, and delivering measurable commercial results. Key Responsibilities
Lead and develop our global Pre-Sales, Bid Management and SME Specialist teams.
Create a consistent operating model across all regions, driving collaboration and best practice.
Support our largest and most strategic customer opportunities, acting as a senior commercial leader.
Improve the quality and consistency of demonstrations, solution design and technical validation.
Oversee the bid management function, ensuring high-quality tenders, proposals and RFP responses are delivered on time.
Partner closely with Sales, Product, Customer Success and Marketing to create a seamless customer journey.
Develop scalable processes, governance and reporting to support continued global growth.
Coach and develop leaders while building a high‑performing, customer‑focused global function.
Drive measurable improvements in: Win rates
Average deal size
Expansion revenue
Customer retention
Time‑to‑close.
What We’re Looking For
We're looking for an experienced commercial leader who brings: Leadership experience within
Pre-Sales, Solutions Consulting, Solution Engineering, Bid Management or Customer Solutions .
Experience managing multiple customer‑facing teams within a
B2B Software or SaaS
environment.
A proven track record of improving commercial performance, including increasing win rates, deal values and customer retention.
Strong leadership skills with the ability to coach, develop and inspire high‑performing teams.
Excellent stakeholder management skills, with experience partnering closely with Sales, Product and Customer Success leaders.
The ability to translate technical solutions into clear commercial value for customers.
Experience supporting enterprise sales teams and complex, high‑value opportunities.
Experience within HR, Payroll, Accountancy, Education or other regulated software sectors would be advantageous.
Location: UK (Hybrid / One of our UK offices) Salary: Competitive Reporting to: VP of Global Sales Enablement Why You’ll Love Working Here
Impact:
Your work will influence millions globally.
Growth:
Continuous learning and career development opportunities.
Belonging:
A culture that celebrates diversity and empowers every individual.
What to expect from our hiring process
Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role‑specific assessments such as a technical test or case study — but typically you can expect: Application review
— we assess your experience and potential
Initial call
— a short conversation to learn about you and share more about the role
Skills assessment — tailored to position, e.g. case study, coding challenge or portfolio review
Final interview — meet the team and explore how you’ll make an IMPACT at IRIS
We'll always walk you through specific stages at start of the process so you can prepare with confidence. If you need any adjustments or accommodations during the process, let us know we’re committed to making this experience accessible for everyone.
#J-18808-Ljbffr
Global Director of Customer Solutions in London employer: IRIS Software Group
IRIS Software Group is an exceptional employer that prioritises employee growth and development, offering a collaborative work culture where your contributions directly impact client success. Located in a vibrant area, we provide competitive benefits and a supportive environment that fosters innovation and teamwork, making it an ideal place for professionals looking to make a meaningful difference in customer relationships.
