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- Tasks: Lead a dynamic team to deliver impactful implementations and drive innovation in Professional Services.
- Company: Join a forward-thinking company at the forefront of AI-driven transformation.
- Benefits: High growth opportunities, ownership of projects, and a collaborative culture.
- Other info: Ideal for those passionate about education and technology.
- Why this job: Make a real impact by building a global function from the ground up.
- Qualifications: 8+ years in Professional Services with leadership experience in high-growth environments.
The predicted salary is between 80000 - 120000 £ per year.
We’re looking for a strategic and hands-on Director of Professional Services to build and scale a world-class implementation and onboarding organisation. This is a high-impact leadership role where you’ll own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You’ll lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks.
What You’ll Do
- Lead and grow a high performing team of implementation managers and consultants
- Own and manage the Professional Services P&L, including revenue, utilisation, and margins
- Deliver complex, enterprise-scale implementations on time and to a high standard
- Build strong relationships with senior customer stakeholders, acting as a trusted advisor
- Partner with Sales, Product, and Customer Success to deliver a seamless customer experience
- Design and implement scalable onboarding methodologies and delivery frameworks
- Drive innovation through AI, automation, and digital-first delivery approaches
- Lead the global scaling of Professional Services, including operating models and tooling
What We’re Looking For
- 8+ years’ experience in Professional Services, implementation, or consulting within SaaS or technology
- 3+ years’ leadership experience managing teams in high-growth environments
- Proven experience owning or influencing a Professional Services P&L
- Strong track record delivering complex SaaS implementations
- Exceptional stakeholder management and executive presence
- Experience driving transformation, including automation or technology adoption
- Analytical mindset with a data-driven approach to performance and decision-making
Nice to Have
- Experience in Education or EdTech
- Background in management consulting or enterprise software delivery
- Project management certifications (PMP, PRINCE2, or similar)
Why Join Us?
- Opportunity to build and scale a global function from the ground up
- High growth environment with real impact and ownership
- Work at the forefront of AI driven transformation in Professional Services
- Collaborative, ambitious, and forward-thinking culture
Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Director, Professional Services (Education) in London employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Professional Services (Education) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in Professional Services or EdTech. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to meet potential employers, share specific examples of how you've led teams and delivered successful projects. This will help them see you as the strategic leader they need.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in contributing to their mission. You never know what opportunities might arise!
✨Tip Number 4
Prepare for interviews by understanding the company’s goals and challenges. Tailor your responses to show how your experience aligns with their needs, especially around AI and automation in Professional Services. This will set you apart from the crowd!
We think you need these skills to ace Director, Professional Services (Education) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in Professional Services and any leadership roles you've had. We want to see how your background aligns with our mission at StudySmarter!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for education and technology, and explain why you're the perfect fit for this Director role. Let us know how you can drive transformation through AI and automation.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've successfully managed P&L or delivered complex implementations. We love seeing results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at IRIS Software Group
✨Know Your Numbers
As a candidate for the Director of Professional Services, you’ll want to be well-versed in your past P&L management. Be ready to discuss specific figures related to revenue, utilisation, and margins from your previous roles. This shows you understand the financial side of the business and can drive results.
✨Showcase Your Leadership Style
Prepare to talk about your leadership experience, especially in high-growth environments. Think of examples where you’ve successfully led teams through challenges or transformations. Highlight your approach to building high-performing teams and how you foster collaboration.
✨Demonstrate Stakeholder Management Skills
Since this role involves building strong relationships with senior customer stakeholders, come prepared with examples of how you've acted as a trusted advisor in the past. Discuss how you’ve navigated complex stakeholder landscapes and delivered value to clients.
✨Embrace Innovation
With a focus on AI and automation, be ready to discuss how you’ve driven innovation in your previous roles. Share specific instances where you’ve implemented new technologies or methodologies that improved service delivery or customer experience.