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- Tasks: Lead the customer journey and ensure long-term value delivery for accountancy clients.
- Company: Prominent UK SaaS company with a focus on customer success.
- Benefits: Remote-first work, flexible hours, and a competitive salary package.
- Why this job: Make a significant impact in customer success within the accountancy software sector.
- Qualifications: 15+ years in customer-facing leadership in B2B SaaS, especially in accountancy.
- Other info: Join a culture dedicated to customer success and enjoy a flexible working environment.
The predicted salary is between 48000 - 72000 £ per year.
A prominent SaaS company in the UK is seeking a Director of Customer Success to lead their Accountancy Vertical. This role entails overseeing the full customer journey, from onboarding to long-term value delivery.
The ideal candidate will have over 15 years of experience in customer-facing leadership within B2B SaaS, particularly in accountancy software.
This position offers a remote-first, flexible working environment along with a competitive package and a culture focused on customer success.
Director of Customer Success - Accountancy (Remote-First) in London employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Success - Accountancy (Remote-First) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS and accountancy sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your achievements in customer success. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. This will boost your confidence and help you articulate your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Director of Customer Success - Accountancy (Remote-First) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Customer Success. Highlight your experience in customer-facing leadership and any specific achievements in the accountancy software space. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our mission. Be genuine and let your personality come through – we love that!
Showcase Relevant Experience: When filling out your application, make sure to emphasise your 15+ years of experience in B2B SaaS. Share specific examples of how you've driven customer success and delivered long-term value. We’re keen to see your impact!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. We can’t wait to hear from you!
How to prepare for a job interview at IRIS Software Group
✨Know Your Customer Journey
Make sure you understand the full customer journey in a SaaS context, especially in accountancy. Be ready to discuss how you've successfully managed onboarding and long-term value delivery in your previous roles.
✨Showcase Your Leadership Experience
With over 15 years of experience required, highlight specific examples of how you've led teams in customer success. Prepare anecdotes that demonstrate your ability to drive results and foster a customer-centric culture.
✨Familiarise Yourself with the Company
Research the company’s products and their approach to customer success. Being able to articulate how you can contribute to their goals will show your genuine interest and alignment with their mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in customer success and how you overcame them, particularly in the B2B SaaS space.
