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- Tasks: Lead customer success for a top UK SaaS brand in the accountancy sector.
- Company: Join IRIS Software Group, a leading software company with a people-first culture.
- Benefits: Enjoy a competitive package, remote work, and real autonomy.
- Why this job: Shape the future of customer success and make a meaningful impact.
- Qualifications: 15+ years in customer success with a strong B2B SaaS background.
- Other info: Be part of a high-growth team backed by Hg Capital.
The predicted salary is between 72000 - 108000 £ per year.
We're Hiring: Director, Customer Success – Accountancy Vertical | IRIS Software Group
Ready to lead customer success for one of the UK's most recognized SaaS brands? At IRIS Software Group, we're on a mission to ensure our customers get it right — first time, every time. As one of the UK's largest privately held software companies, we serve 120,000+ customers globally, including 91 of the top 100 UK accountancy firms.
We're now looking for a Director of Customer Success to lead our Accountancy Vertical, overseeing the full customer journey — onboarding, adoption, migrations, renewals, and long-term value delivery.
Responsibilities- Lead and scale a high-performing customer success organisation across the accountancy product portfolio
- Own key customer outcomes — GRR, NRR, CSAT, NPS, and retention metrics
- Shape and optimise the end-to-end customer journey, working cross-functionally with Sales, Product, Support, Marketing, and Finance
- Champion the voice of the customer — using insights to influence product strategy, pricing models, and service delivery
- Act as a strategic partner, escalation point, and internal advocate for our customers
- Drive productivity and engagement within the CS, Onboarding, and Adoption teams
- Collaborate with leadership on customer growth strategies and long-term planning
- 15+ years in Customer Success, Account Management, or customer-facing leadership
- Experience in B2B SaaS — ideally with accountancy software or financial verticals
- Strong track record of achieving retention and satisfaction targets in complex, multi-product environments
- Data-driven mindset — comfortable using customer health metrics and feedback to drive decisions
- Inspiring leader who can scale teams, influence at C-level, and manage change with confidence
- A natural collaborator who thrives in cross-functional leadership roles
Be part of a high-growth software business backed by Hg Capital. Join a people-first, customer-obsessed culture. Help shape the future of customer success across a critical vertical. Competitive package, meaningful work, and real autonomy. Remote-first and flexible working environment.
Ready to apply? Ready to take the lead? Apply now or reach out for a confidential conversation.
Customer Success Director - Accountancy in London employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Director - Accountancy in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at IRIS Software Group. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for interviews by researching common questions for Customer Success roles. Think about how your experience aligns with their needs, especially around metrics like GRR and NRR. We want to see you shine!
✨Tip Number 3
Showcase your data-driven mindset! Be ready to discuss how you've used customer feedback and health metrics in past roles to drive success. This will resonate well with the team at IRIS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the IRIS family and contributing to their mission.
We think you need these skills to ace Customer Success Director - Accountancy in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Director. Highlight your experience in B2B SaaS and any specific achievements in accountancy software. We want to see how you’ve driven customer satisfaction and retention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your leadership style aligns with our mission. Don’t forget to mention your data-driven mindset and collaborative spirit!
Showcase Relevant Metrics: We love numbers! When detailing your past roles, include key metrics like GRR, NRR, CSAT, and NPS. This will help us understand your impact on customer outcomes and how you can contribute to our goals.
Apply Through Our Website: Ready to take the leap? Make sure to apply through our website for the best chance of getting noticed. We’re excited to see your application and learn more about how you can lead our Customer Success team!
How to prepare for a job interview at IRIS Software Group
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics like GRR, NRR, CSAT, and NPS. Be ready to discuss how you've used these metrics in your previous roles to drive customer satisfaction and retention.
✨Showcase Your Leadership Experience
Prepare examples that highlight your leadership skills, especially in scaling teams and managing change. Think about specific challenges you've faced and how you successfully navigated them while inspiring your team.
✨Understand the Accountancy Vertical
Do your homework on the accountancy sector and the specific challenges it faces. Being able to speak knowledgeably about industry trends and how they impact customer success will set you apart from other candidates.
✨Be a Collaborative Problem Solver
Demonstrate your ability to work cross-functionally by sharing examples of how you've collaborated with sales, product, and support teams. Highlight your approach to championing the voice of the customer and influencing product strategy.
