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For Companies At a Glance
- Tasks: Manage customer accounts, resolve disputes, and ensure timely invoice payments.
- Company: Join a supportive and collaborative Credit Control team.
- Benefits: Career development opportunities, teamwork, and a fast-paced environment.
- Why this job: Make a real impact on cash flow and customer relationships.
- Qualifications: Experience in Credit Control and strong Excel skills required.
- Other info: Dynamic role with opportunities for growth within Finance.
The predicted salary is between 28800 - 43200 £ per year.
We’re hiring a Credit Control Advisor to join our established Credit Control team and take ownership of customer accounts in a high-volume environment. This role is suited to someone with hands-on Credit Control experience who is confident managing outstanding invoices, resolving disputes, and working closely with customers and internal teams to keep accounts accurate and up to date.
You’ll manage your own ledger, have clear responsibility for your workload, and play a visible role in supporting cash flow and customer relationships. The environment is fast-paced but well supported, with clear processes, strong teamwork, and opportunities to develop your career within Finance or other parts of the business.
Why This Role Matters
Credit Control is central to the success of the business. In this role, you’ll:
- Keep customer accounts accurate and up to date
- Help ensure invoices are paid on time
- Resolve issues before they escalate
- Support healthy cash flow across the organisation
- Build trust with customers and internal stakeholders
Your work directly impacts financial performance and customer relationships.
About the Team You’ll Join
You’ll join a Credit Control team of around 12 Advisors and Senior Advisors. The team works collaboratively, supports one another, and shares knowledge to deliver consistent results. There’s a strong focus on teamwork, development, and doing the job properly.
What You’ll Be Doing
You’ll be responsible for managing your own workload and ledger, including:
- Managing outstanding invoices and keeping detailed, accurate debtor notes
- Handling disputed accounts and agreeing resolutions with customers
- Preparing accounts for escalation or legal action when required
- Supporting and mentoring junior team members
- Providing clear updates on debtors for weekly stakeholder calls
- Monitoring large or overdue balances to protect cash flow
- Producing credit notes when requested
- Working closely with Sales Order Processing to ensure customer details are correct
- Maintaining performance in line with agreed SLAs
- Building strong working relationships internally and externally
- Identifying ways to improve processes and ways of working
- Supporting ad-hoc analysis and wider team projects
What We’re Looking For
This role is well-suited to someone who has:
- Solid experience working in Credit Control
- Background in a high-volume, low-value environment
- Strong Excel skills, including VLOOKUPs and Pivot Tables
- Clear, confident and professional communication skills
Credit Control Advisor in London employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Advisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those in credit control. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of credit control processes. Be ready to discuss how you've managed outstanding invoices and resolved disputes in the past. We want to see your hands-on experience shine!
✨Tip Number 3
Showcase your Excel skills! If you’ve got experience with VLOOKUPs and Pivot Tables, make sure to mention it during interviews. We love seeing candidates who can handle data like a champ.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our Credit Control team.
We think you need these skills to ace Credit Control Advisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on Credit Control experience. Use keywords from the job description to show that you understand what we're looking for and how your skills match up.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements in your previous roles. Did you improve cash flow or resolve a tricky dispute? We want to see how you've made an impact!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Explain why you're excited about joining our team and how you can contribute to keeping customer accounts accurate and up to date. Make it personal and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at IRIS Software Group
✨Know Your Numbers
Before the interview, brush up on your knowledge of credit control metrics and key performance indicators. Be ready to discuss how you've managed outstanding invoices in the past and any specific achievements that demonstrate your impact on cash flow.
✨Showcase Your Communication Skills
Since this role involves resolving disputes and building relationships, prepare examples of how you've effectively communicated with customers and internal teams. Think about times when you turned a difficult situation into a positive outcome.
✨Demonstrate Team Spirit
The Credit Control team values collaboration, so be prepared to talk about your experience working in a team environment. Share instances where you supported colleagues or contributed to team projects, highlighting your ability to work well with others.
✨Be Process-Oriented
Familiarise yourself with common credit control processes and be ready to discuss how you ensure accuracy and efficiency in your work. Mention any tools or techniques you use to keep accounts up to date and how you handle escalations when necessary.
