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For Companies At a Glance
- Tasks: Manage key customer contracts and ensure smooth delivery and relationships.
- Company: Join a dynamic team at IRIS focused on education services.
- Benefits: Gain ownership of impactful contracts and clear career growth opportunities.
- Other info: Collaborative environment with visibility across senior stakeholders.
- Why this job: Make a real difference in customer experience and business success.
- Qualifications: Experience with large contracts and strong relationship management skills.
The predicted salary is between 45000 - 55000 £ per year.
Why This Role Matters
You’ll take ownership of some of our largest and most important customer contracts. These aren’t just agreements - they’re long-term partnerships. What’s written in the contract needs to be delivered consistently, accurately, and without friction. Your job is to make sure:
- Customers get exactly what they’ve been promised
- Services are delivered properly and on time
- Any changes are managed clearly and correctly
- Relationships stay strong and continue to grow
When this role works well, customers stay, trust builds, and the business grows.
About the Team You'll Join
You’ll join our Education Customer Services team, working closely with delivery, finance, legal, and technical teams. It’s a hands-on, collaborative environment where people take ownership, solve problems quickly, and focus on getting things right for the customer.
What You'll Be Doing
- Owning key contracts end-to-end - from delivery through to renewal
- Acting as the main contact for customers on all contract and service matters
- Making sure we deliver in line with terms, SLAs, and commitments
- Leading change control - keeping contracts accurate as things evolve
- Running regular customer reviews to track performance and resolve issues
- Spotting risks early and fixing problems before they escalate
- Supporting billing and revenue forecasting linked to your contracts
- Working across teams to keep delivery aligned and consistent
- Building strong, trusted relationships with your customers
What We’re Looking For
- Experience managing large or complex contracts in a service environment
- Strong understanding of how contracts work commercially and operationally
- Confidence owning customer relationships and having direct conversations
- Ability to balance detail (T&Cs, SLAs) with the bigger commercial picture
- Comfortable working across multiple teams to get things done
- Highly organised, with the ability to manage several priorities at once
- A proactive mindset - you take ownership and don’t wait for problems to grow
Nice to have:
- Experience in the education sector
- Exposure to HR, payroll, or software services
What You’ll Gain
- Ownership of high-value, high-impact contracts
- Real influence over customer experience and commercial outcomes
- Visibility across senior stakeholders and key accounts
- A role where your decisions and actions genuinely make a difference
- Clear opportunities to grow your career within IRIS
What Can You Expect From Our Application Process?
We like to keep things simple, transparent, and fair:
- Just upload your CV and tell us why you’re interested in the role.
- A chat with our Talent team.
- Two short assessments: CCAT (15-minute timed test).
- A competency-based interview with our Senior Manager, Customer Services (Education).
- A final interview with our Senior Director, Operations (Education).
This is a strong fit for someone who enjoys owning contracts, working closely with customers, and making sure things are delivered properly - not just agreed on paper. If you want a role where you can combine operational delivery, commercial thinking, and customer impact, this is it.
Contracts Manager in London employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you’re genuinely interested and ready to contribute to their goals.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience managing contracts aligns with their needs. Highlight specific examples where you’ve successfully navigated challenges and built strong customer relationships.
✨Tip Number 3
Don’t shy away from asking questions during interviews. It shows you’re engaged and helps you understand how you can make a real impact in the role. Plus, it’s a great way to demonstrate your proactive mindset!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contracts Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with managing large or complex contracts. We want to see how you've taken ownership in previous roles, so don’t hold back on those details!
Showcase Your Customer Focus: In your application, emphasise your ability to build strong relationships with customers. Share examples of how you’ve ensured services were delivered accurately and on time – this is key for us!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so make sure you communicate your interest in the role and how your skills align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at IRIS Software Group
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the contracts you've managed in the past. Be ready to discuss specific examples of how you've ensured delivery aligns with terms and SLAs. This will show your potential employer that you take ownership and have a proactive mindset.
✨Showcase Your Relationship-Building Skills
Prepare to talk about how you've built and maintained strong relationships with customers. Think of specific instances where your communication skills helped resolve issues or enhance customer trust. This is crucial for a role that focuses on long-term partnerships.
✨Demonstrate Your Problem-Solving Abilities
Be ready to share examples of how you've spotted risks early and taken action to prevent problems from escalating. Highlight your ability to work across teams to get things done, as collaboration is key in this role.
✨Balance Detail with the Bigger Picture
During the interview, emphasise your ability to manage the finer details of contracts while keeping an eye on the overall commercial impact. Discuss how you've successfully navigated complex situations by balancing these two aspects, which is essential for a Contracts Manager.