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- Tasks: Lead a team of payroll specialists, ensuring high-quality service and smooth operations.
- Company: Join IRIS Software Group, a leader in payroll services with a supportive culture.
- Benefits: Career development, inclusive environment, and the chance to make a real impact.
- Why this job: Step into leadership and help others succeed while growing your own career.
- Qualifications: Strong payroll experience and a natural ability to support and guide others.
- Other info: Enjoy a friendly atmosphere where your ideas are valued and career paths are clear.
The predicted salary is between 36000 - 60000 £ per year.
Join IRIS in a leadership role where your payroll knowledge, people skills, and calm approach will make a real impact. We are looking for an experienced payroll professional who enjoys supporting others, solving problems, and keeping service standards high.
As our Client Payroll Team Lead, you will look after the success of a team of around eight Client Payroll Executives. They manage payrolls for clients across a wide range of industries (excluding Education and Hospitality), and your job is to guide, coach, and support them so every client receives accurate and reliable payroll service. Your focus is on people, service quality, and keeping everything running smoothly.
This involves:
- Monitoring performance, helping with tricky queries, planning workloads, and stepping in when needed to protect service levels.
- Leading and supporting a team of around 8 payroll specialists, making sure they hit deadlines, deliver high-quality work, and feel supported.
- Handling escalations and challenges, keeping calm under pressure and guiding the team to solutions.
- Coaching and developing your people, holding 1:1s, giving feedback, and helping them strengthen their skills.
- Working closely with other teams such as Implementation, Finance, IT, Sales, and Account Management to give clients a smooth, joined-up experience.
- Planning workloads and monitoring service levels, adjusting quickly when things change.
- Helping with key operations including onboarding, invoicing, migrations, compliance checks, and maintaining accurate CRM/SharePoint records.
- Encouraging a positive team environment, sharing updates clearly, recognising good work, and driving improvements.
- Spotting where processes can be better, and helping bring those improvements to life.
You will shine in this role if you have:
- Strong payroll processing experience – ideally in a bureau, outsourced, or multi-client environment.
- A natural ability to support and guide others.
- Confidence handling multiple priorities and staying organised.
- Great attention to detail, plus good working knowledge of Excel and other tools.
- Clear, calm, professional communication skills.
- A collaborative, helpful approach with the confidence to escalate when needed.
You do not need previous formal leadership experience – if you have acted as a go-to person, supported colleagues, or helped train others, you may already be ready for this step.
What You Will Gain:
- A supported move into leadership, with coaching and structured development.
- The chance to influence how payroll services are delivered across our Corporate client base.
- A friendly, inclusive environment where ideas are welcomed.
- A clear career path through the IRIS Career Framework.
- Real impact – you will see the difference you make to your team and our customers every day.
Application Process:
We understand that exploring a new opportunity within IRIS is a big decision – so we have kept the process simple, supportive, and focused on helping you shine. Here is what happens once you hit "apply":
- Just upload your CV and tell us why you are interested in the role.
- A short chat with our Talent team plus two quick assessments: CCAT (15-minute timed test).
- A competency-based interview with members of the Managed Payroll Services leadership team.
If you enjoy leading by example, supporting others, and keeping service running smoothly, this is an exciting opportunity to grow your career while helping others succeed. Apply now and become a key part of our Corporate Payroll leadership team at IRIS.
Client Payroll Team Lead in London employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Payroll Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll industry and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to payroll management and team leadership. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your leadership skills during interviews! Share specific examples of how you've supported and guided others in previous roles. This will help demonstrate that you’re ready to take on the Client Payroll Team Lead position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the IRIS team.
We think you need these skills to ace Client Payroll Team Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your payroll experience and leadership skills. We want to see how you've supported others and handled challenges in previous roles, so don’t hold back on those examples!
Show Your Passion: In your cover letter, let us know why you're excited about this role at IRIS. Share what makes you tick in payroll and how you can contribute to our team’s success. We love hearing your story!
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at IRIS Software Group
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge before the interview. Understand the key processes and challenges in payroll management, especially in a multi-client environment. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Leadership Skills
Even if you haven't held a formal leadership position, think of examples where you've supported or guided others. Be ready to discuss how you've helped colleagues solve problems or improve their skills, as this is crucial for the Client Payroll Team Lead role.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing tight deadlines or resolving team conflicts. Think through potential scenarios and how you would approach them calmly and effectively, showcasing your problem-solving skills.
✨Emphasise Collaboration
Since the role involves working closely with other teams, be prepared to talk about your collaborative experiences. Highlight times when you've successfully worked with different departments to achieve a common goal, as this will show you're a team player who can foster a positive work environment.
