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For Companies At a Glance
- Tasks: Lead and support a team of payroll specialists to ensure high-quality service.
- Company: Join IRIS Software Group, a leader in payroll solutions.
- Benefits: Career development, inclusive environment, and the chance to make a real impact.
- Why this job: Grow your leadership skills while helping others succeed in payroll.
- Qualifications: Strong payroll experience and a collaborative, supportive attitude.
- Other info: Simple application process with coaching and structured development opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join IRIS in a leadership role where your payroll knowledge, people skills, and calm approach will make a real impact. We are looking for an experienced payroll professional who enjoys supporting others, solving problems, and keeping service standards high.
Why This Role Matters
As our Client Payroll Team Lead, you will look after the success of a team of around eight Client Payroll Executives. They manage payrolls for clients across a wide range of industries (excluding Education and Hospitality), and your job is to guide, coach, and support them so every client receives accurate and reliable payroll service. You wonât manage your own portfolio â your focus is on people, service quality, and keeping everything running smoothly. This involves monitoring performance, helping with tricky queries, planning workloads, and stepping in when needed to protect service levels.
About the Team Youâll Join
You will be part of the Corporate vertical within our Managed Payroll Services division â we manage payrolls for clients across a range of industries (excluding Education and Hospitality). This team sits at the heart of our service delivery, working closely with Implementation, Support, Sales, and Account Management to ensure everything runs smoothly. You will report to a Regional Operations Manager and work alongside other Team Leads to share ideas, solve problems, and create the best possible experience for our clients and colleagues.
What Youâll Be Doing
- Lead and support a team of around 8 payroll specialists, making sure they hit deadlines, deliver high-quality work, and feel supported.
- Handle escalations and challenges, keeping calm under pressure and guiding the team to solutions.
- Coach and develop your people, holding 1:1s, giving feedback, and helping them strengthen their skills.
- Work closely with other teams such as Implementation, Finance, IT, Sales, and Account Management to give clients a smooth, joinedâup experience.
- Plan workloads and monitor service levels, adjusting quickly when things change.
- Help with key operations including onboarding, invoicing, migrations, compliance checks, and maintaining accurate CRM/SharePoint records.
- Encourage a positive team environment, sharing updates clearly, recognising good work, and driving improvements.
- Spot where processes can be better, and help bring those improvements to life.
What Weâre Looking For
- Strong payroll processing experience â ideally in a bureau, outsourced, or multiâclient environment.
- A natural ability to support and guide others.
- Confidence handling multiple priorities and staying organised.
- Great attention to detail, plus good working knowledge of Excel and other tools.
- Clear, calm, professional communication skills.
- A collaborative, helpful approach with the confidence to escalate when needed.
- You donât need previous formal leadership experience â if youâve acted as a goâto person, supported colleagues, or helped train others, you may already be ready for this step.
What Youâll Gain
- A supported move into leadership, with coaching and structured development.
- The chance to influence how payroll services are delivered across our Corporate client base.
- A friendly, inclusive environment where ideas are welcomed.
- A clear career path through the IRIS Career Framework.
- Real impact â youâll see the difference you make to your team and our customers every day.
What Can You Expect From Our Application Process?
We understand that exploring a new opportunity within IRIS is a big decision â so weâve kept the process simple, supportive, and focused on helping you shine. Hereâs what happens once you hit "apply": Just upload your CV and tell us why youâre interested in the role. A short chat with our Talent team plus two quick assessments: CCAT (15âminute timed test). A competencyâbased interview with members of the Managed Payroll Services leadership team.
Ready for the Next Step in Your Payroll Career?
If you enjoy leading by example, supporting others, and keeping service running smoothly, this is an exciting opportunity to grow your career while helping others succeed. Apply now and become a key part of our Corporate Payroll leadership team at IRIS.
Client Payroll Supervisor in London employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Client Payroll Supervisor in London
âšTip Number 1
Network like a pro! Reach out to your connections in the payroll industry and let them know you're on the lookout for new opportunities. You never know who might have a lead or can put in a good word for you.
âšTip Number 2
Prepare for those interviews! Research IRIS Software Group and understand their values and services. Tailor your answers to show how your experience aligns with their needs, especially in leading teams and ensuring high service standards.
âšTip Number 3
Practice your problem-solving skills! Think of examples from your past where you've successfully handled tricky payroll issues or supported your team under pressure. This will help you shine during competency-based interviews.
âšTip Number 4
Don't forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the IRIS family and ready to make an impact in the payroll world.
We think you need these skills to ace Client Payroll Supervisor in London
Some tips for your application đ«Ą
Tailor Your CV: Make sure your CV highlights your payroll experience and people skills. We want to see how you've supported others and solved problems in previous roles, so donât hold back on those examples!
Show Your Passion: In your cover letter, let us know why you're excited about the Client Payroll Supervisor role. Share what makes you tick in payroll and how you can contribute to our teamâs success.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make it easy for us to see your strengths and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for this fantastic opportunity!
How to prepare for a job interview at IRIS Software Group
âšKnow Your Payroll Stuff
Make sure you brush up on your payroll knowledge before the interview. Be ready to discuss your experience in payroll processing, especially in a bureau or multi-client environment. This will show that you understand the core responsibilities of the Client Payroll Supervisor role.
âšShowcase Your People Skills
Since this role is all about leading and supporting a team, think of examples where you've successfully guided or coached others. Prepare to share how you've handled tricky situations or escalations calmly, as this will highlight your ability to maintain service quality under pressure.
âšDemonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple priorities and keep everything running smoothly. Share specific strategies you've used to plan workloads and monitor performance, as this will illustrate your proactive approach to leadership.
âšEmphasise Collaboration
This role involves working closely with various teams, so be ready to discuss your collaborative experiences. Highlight times when you've worked with other departments like Implementation or Sales to improve client experiences, showing that you're a team player who values communication and cooperation.
