At a Glance
- Tasks: Provide first-line support for our Accountancy Software and help customers solve their queries.
- Company: Join a friendly team at a leading tech company focused on customer service.
- Benefits: Clear development pathways, regular training, and opportunities to expand your skills.
- Other info: Perfect for school leavers and recent graduates eager to learn and grow.
- Why this job: Kickstart your career in tech while making a real difference for customers.
- Qualifications: AAT Level 2 or relevant studies; customer-facing experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
We’re looking for an enthusiastic Customer Services Associate to join our first‑line support team working with our Accountancy Software. This entry‑level position is perfect for someone who enjoys talking to customers, working through problems, and wants to grow their Accountancy knowledge. You’ll be the first point of contact for customers needing help with our products. You’ll answer general queries, complete initial investigations, and either resolve the issue or pass it to the next support tier when needed. You’ll also work closely with internal teams and third‑party partners to ensure customers receive a fast, accurate, and friendly service.
Key Responsibilities
- Respond to incoming customer cases and provide support across our product range
- Create, update, and assign tickets in the CRM system, ensuring all details are captured
- Use available tools and resources to resolve queries at first contact wherever possible
- Escalate complex issues to the 2nd Line Support team when needed
- Meet individual and team targets, including Net Promoter Score and quality measures
- Prioritise workload effectively and take ownership of meeting customer SLAs
- Contribute to user acceptance testing when required
- Suggest improvements and content for the customer knowledge base
- Take initiative in developing your Accountancy product knowledge and technical skills
- Complete all mandatory training, including current data protection modules
Experience
- AAT Level 2 (or study in Accountancy, HCM, or related fields)
- A‑Level or equivalent in a relevant subject (desirable)
- Customer‑facing telephone experience (1 year+ preferred)
- Experience in HR, Payroll, or Accountancy environments (advantageous)
Who This Role Is Perfect For
- School leavers, recent graduates, or early‑career professionals
- People who enjoy helping customers and solving problems
- Individuals who want to start a career in the tech or SaaS industry
- Fast learners who are ready to develop new skills and progress through our competency framework
Why Join IRIS?
You’ll join a friendly, supportive team that’s passionate about delivering great service. We offer clear development pathways, regular training, and opportunities to expand your skills across customer support, product knowledge, and technical troubleshooting. This is a great place to build a strong foundation for a long‑term career in technology.
Entry Level - Accountancy Software Support in England employer: IRIS Software Group
At IRIS, we pride ourselves on fostering a friendly and supportive work environment where your enthusiasm for customer service can thrive. As an entry-level Accountancy Software Support Associate, you'll benefit from clear development pathways and regular training opportunities, allowing you to build a solid foundation for a rewarding career in technology. Join us to be part of a passionate team dedicated to delivering exceptional service while growing your accountancy knowledge and technical skills.
StudySmarter Expert Advice🤫
We think this is how you could land Entry Level - Accountancy Software Support in England
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like IRIS Software Group value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like IRIS Software Group a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with IRIS Software Group!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like IRIS Software Group.
We think you need these skills to ace Entry Level - Accountancy Software Support in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for IRIS Software Group!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at IRIS Software Group
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
