At a Glance
- Tasks: Enhance team performance and coaching in Customer Success and Renewals.
- Company: Fast-growing software company supporting thousands of UK organisations.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Join a dynamic team focused on success and innovation.
- Why this job: Make a real difference by empowering teams to deliver exceptional customer experiences.
- Qualifications: Experience in coaching, performance improvement, and data analysis.
The predicted salary is between 50000 - 65000 £ per year.
At IRIS, we’re growing fast. We support thousands of organisations across the UK with software that helps them work smarter, save time, stay compliant, and achieve more. Behind every successful customer is a team of Customer Success Managers and Renewals Specialists helping customers get value from our products, stay engaged, and continue their partnership with us.
We’re looking for a Performance Lead to help those teams perform at their very best. This is a dedicated performance-focused role across Customer Success and Renewals. It is not a day-to-day operational management role. You’ll focus on improving performance, strengthening coaching, embedding consistent standards, and using data to identify where action is needed. You’ll work closely with leaders, managers, and Learning.
Customer Success Coach employer: IRIS Software Group
IRIS Software Group is an exceptional employer that prioritises employee growth and development, offering a collaborative work culture where your contributions directly impact client success. Located in a vibrant area, we provide competitive benefits and a supportive environment that fosters innovation and teamwork, making it an ideal place for professionals looking to make a meaningful difference in customer relationships.
