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- Tasks: Build relationships with international schools and drive growth through account management.
- Company: Join IRIS Software Group, a global leader in education technology.
- Benefits: Competitive salary, commission, and the chance to make an impact in education.
- Why this job: Be a trusted advisor and help schools transform their operations with innovative solutions.
- Qualifications: Experience in account management or sales, strong communication skills.
- Other info: Fast-paced, supportive culture with real ownership of your accounts.
The predicted salary is between 40000 - 50000 £ per year.
Customer Account Manager – International Schools (iSAMS) is a full-time, permanent position based in the UK (Remote). IRIS Software Group is a global leader in education technology, supporting schools in over 90 countries. Through our iSAMS platform, we help schools streamline operations across safeguarding, finance, HR and engagement. We’re growing fast — and looking for a Customer Account Manager to take ownership of a high-value portfolio within the international and independent schools market.
The Role
This is a 50/50 split between account management and commercial growth. You’ll act as a trusted advisor to your customers while identifying opportunities to expand usage across the iSAMS suite and wider IRIS solutions.
What You’ll Be Doing
- Build and manage strong relationships with international school stakeholders
- Drive retention through proactive engagement and value delivery
- Identify upsell and cross-sell opportunities across iSAMS modules
- Support customers with digital transformation and system optimisation
- Manage full sales cycles for upgrades and expansions
- Own forecasting, pipeline management and CRM hygiene
What We’re Looking For
Essential:
- Experience in account management or field sales
- Proven track record of hitting targets
- Strong stakeholder management skills
- Confident communicator with a consultative approach
- Highly organised and self-motivated
Desirable:
- SaaS or education sector experience
- Familiarity with iSAMS or MIS platforms
- Salesforce experience
What Success Looks Like
- High retention and account growth
- Increased adoption of iSAMS modules
- Strong pipeline and accurate forecasting
- Trusted advisor relationships across your portfolio
Why IRIS?
- High-growth, global SaaS business
- Supportive, collaborative culture
- Real ownership of your accounts
- Opportunity to make a genuine impact in education
If you’re someone who loves building relationships, driving growth and working in a fast-paced SaaS environment — this could be a great fit.
Customer Account Manager - Education employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager - Education
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for a Customer Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its products, especially iSAMS. Show us that you understand their mission and how you can contribute to their growth — it’ll make you stand out!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your account management skills and any successes you've had in driving growth — we want to hear about it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining the IRIS family.
We think you need these skills to ace Customer Account Manager - Education
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Account Manager role. Highlight your account management experience and any relevant achievements in the education sector to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about education technology and how your background makes you the perfect fit for our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: As a Customer Account Manager, strong communication is key. In your application, demonstrate your ability to engage with stakeholders effectively. Use clear and concise language to show us you can convey complex ideas simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at IRIS Software Group
✨Know Your Stuff
Before the interview, dive deep into the iSAMS platform and understand its features. Familiarise yourself with how it benefits international schools and be ready to discuss specific examples of how you can help schools optimise their use of the platform.
✨Showcase Your Relationship Skills
Prepare to share stories that highlight your experience in building strong relationships with stakeholders. Think about times when you’ve successfully engaged customers and driven retention — these real-life examples will demonstrate your consultative approach.
✨Be Ready to Discuss Growth Strategies
Since this role involves identifying upsell and cross-sell opportunities, come prepared with ideas on how you would approach this. Think about potential strategies for expanding usage across the iSAMS suite and how you can contribute to the company’s growth.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, growth plans, and how they measure success in this role. This shows your genuine interest and helps you assess if it's the right fit for you.