Credit Control Assistant

A great first step into a professional career. This is an opportunity to start your career in a role that really matters. We’re hiring a Credit & Collections Associate to join our established Credit Control team. This role is designed for someone at the start of their career who wants to learn how a business works, build confidence working with customers, and develop valuable skills that can open doors across Finance, Operations, and Sales. You don’t need previous Credit Control experience. You’ll be supported, trained, and guided - what matters most is your attitude, curiosity, and willingness to learn.

Why This Role Matters

Credit & Collections plays a vital role in keeping the business running smoothly. The team sits between customers, Sales, and Finance, helping make sure:

• Customer accounts are accurate
• Invoices are understood
• Payments are made on time
• Issues are resolved early and professionally

When this works well, customers have a better experience and the business stays financially healthy. That means continued investment in people, products, and future opportunities. Your work will directly support both our customers and the wider organisation - even from day one.

Why This Role Is a Brilliant Place to Start

Every customer interaction counts. Every accurate record makes a difference. In this role, you’ll help customers understand their accounts, answer questions, and resolve issues before they become problems. You’ll learn how professional conversations work, how teams collaborate, and how your actions contribute to the success of the business. It’s a role where you can see the impact of your work, build confidence quickly, and gain experience that’s valued across many career paths.

About the Team You'll Join

You’ll join a friendly and supportive Credit Control team of around 12 Advisors and Senior Advisors. The team is known for:

• Helping each other succeed
• Taking time to explain things clearly
• Sharing knowledge and best practice

Many people start their careers here and go on to roles in Finance, Sales, Operations, or other business areas. This team is often a launchpad for long-term progression.

What You'll Be Doing

With training and ongoing support, you’ll gradually take ownership of your responsibilities, including:

• Supporting the management of customer accounts and invoices
• Keeping clear, accurate notes so information is always up to date
• Helping resolve invoice queries and payment questions
• Speaking with customers in a professional, friendly way
• Escalating issues when needed, with guidance from senior colleagues
• Producing account updates and credit notes when requested
• Working closely with Sales Order Processing to keep customer details accurate
• Contributing to team targets and service standards
• Getting involved in team projects and improvements

You’ll never be left to figure things out alone - learning and asking questions is encouraged.

What We’re Looking For

This role is open to people at the start of their career, and we’re deliberately flexible on background. You could be a great fit if you:

• Are leaving education or taking your first step into a professional office-based role
• Have some exposure to customer-facing work - this could be part-time work alongside studies, retail, hospitality, call centre, volunteering, or similar
• Enjoy learning new things and pick up information quickly
• Are resilient and don’t give up when something feels unfamiliar at first
• Like being organised and keeping things accurate
• Communicate clearly and respectfully with customers and colleagues
• Work well as part of a team and support shared goals
• Want to build skills and grow over time, not just “do a job”

You don’t need previous Credit Control or finance experience. A degree is welcome but not essential. What matters most is your attitude - curiosity, willingness to learn, and the confidence to speak to people and ask questions when you’re unsure.

What You’ll Gain

A clear and supportive entry point into a professional business role. Practical skills in finance, customer communication, and organisation. Training and mentoring from experienced colleagues. Early responsibility with guidance and structure. Exposure to multiple teams across the business. Clear progression opportunities over time.

Our Application Process

We keep things simple, supportive, and transparent. Submit your CV and answer a few short questions so we can learn more about you. Choose the format that works best for you:

• AI Interview (recommended): A short, on-demand video interview (around 15 minutes), completed at a time that suits you
• Live Interview: A short Microsoft Teams call with one of our recruiters

After this, you’ll have a relaxed check-in with a Talent Partner. This isn’t another interview - it’s a chance to ask questions, learn more about the role, and understand what it’s like to build a career here. You’ll also complete a few short online assessments. There’s nothing to prepare and no trick questions - they help ensure a fair and consistent process for everyone.

Group Assessment (Slough / Heathrow Approach office – date 13 May 2026) A friendly, in-person group session focused on teamwork and collaboration. No preparation needed - just bring your enthusiasm. If you’re looking for a meaningful first step, real responsibility, and a team that will support your growth from day one, this could be the start of something special.