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- Tasks: Lead repairs operations and shape the future of homes and communities.
- Company: A forward-thinking organisation dedicated to customer-focused housing solutions.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team committed to transforming repairs and maintenance services.
- Why this job: Make a real impact on communities and improve customer experiences in housing.
- Qualifications: Proven leadership in housing repairs and a passion for customer service.
Our client exists to ensure their customers have homes they can build a life in, and their repairs and maintenance service is central to making that happen. They’re looking for a Head of Repairs Operations to lead this vital function and play a key role in shaping the future of their homes and communities.
Reporting to the Chief Operating Officer, you’ll provide operational leadership across repairs and maintenance services. You’ll lead large, multi-disciplinary teams and contractors, manage significant budgets, and ensure services are safe, efficient, customer-focused and fully compliant.
As a senior leader, you’ll set direction, drive performance and foster a culture where colleagues are empowered to continuously improve how services are delivered. This role is central to our ongoing transformation of repairs, moving beyond a transactional model to one that is smarter, more joined-up and responsive to customer needs.
You’ll work closely with asset management and building safety colleagues to deliver a coordinated, future-focused approach to maintaining high-quality homes. If you’re an experienced leader with a strong background in housing repairs or maintenance, a passion for customer-centred services and the ability to lead change at scale, this is an opportunity to make a real and lasting impact.
This role has been identified as suitable for hybrid working which will be a combination of home working and working from their offices, with Head office at Craven Arms and travel to other offices as required.
Shortlisting date: 05 May 2026
Interview date: 11 and 20 May 2026
Head of Repairs Operations in Craven Arms employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Repairs Operations in Craven Arms
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing repairs and maintenance sector. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join relevant online forums to get your name out there.
✨Tip Number 2
Prepare for those interviews! Research the company and their approach to repairs and maintenance. We want you to be able to discuss how you can lead change and improve customer-focused services. Practice common interview questions and have your own ready to show your interest.
✨Tip Number 3
Showcase your leadership skills! Think of examples from your past experiences where you’ve led teams or managed budgets effectively. We want to see how you can drive performance and foster a culture of continuous improvement in your new role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals who can make a real impact in the community.
We think you need these skills to ace Head of Repairs Operations in Craven Arms
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in repairs and maintenance. We want to see how your skills align with the role of Head of Repairs Operations, so don’t hold back on showcasing your leadership and customer-focused achievements!
Showcase Your Leadership Skills: As a senior leader, it’s crucial to demonstrate your ability to lead large teams and manage budgets. Use specific examples from your past roles to illustrate how you’ve driven performance and fostered a culture of continuous improvement. We love seeing real-life impacts!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant, and make sure your passion for customer-centred services shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about our mission and values!
How to prepare for a job interview at IRIS Software Group
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and the specific challenges they face in repairs and maintenance. This will help you tailor your answers to show how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a Head of Repairs Operations, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams, managed budgets, or implemented changes that improved service delivery. Be ready to discuss how you empower your team to achieve their best.
✨Emphasise Customer-Centric Approaches
Since the role focuses on customer-centred services, think about how you've previously prioritised customer needs in your work. Share specific instances where you've enhanced customer satisfaction or streamlined processes to better serve clients. This will highlight your alignment with their vision.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think through potential challenges in repairs operations and how you would address them. This will showcase your strategic thinking and readiness to lead change effectively.