At a Glance
- Tasks: Manage key customer contracts and ensure smooth delivery of services.
- Company: Join a dynamic team focused on education customer services.
- Benefits: Gain real influence over customer experience and career growth opportunities.
- Other info: Collaborative environment with clear paths for career advancement.
- Why this job: Make a genuine impact by owning high-value contracts and building strong relationships.
- Qualifications: Experience with large contracts and strong organisational skills required.
The predicted salary is between 40000 - 50000 £ per year.
You’ll take ownership of some of our largest and most important customer contracts. These aren’t just agreements - they’re long-term partnerships. What’s written in the contract needs to be delivered consistently, accurately, and without friction.
Your job is to make sure:
- Customers get exactly what they’ve been promised
- Services are delivered properly and on time
- Any changes are managed clearly and correctly
- Relationships stay strong and continue to grow
When this role works well, customers stay, trust builds, and the business grows.
You’ll join our Education Customer Services team, working closely with delivery, finance, legal, and technical teams. It’s a hands-on, collaborative environment where people take ownership, solve problems quickly, and focus on getting things right for the customer.
What You'll Be Doing
- Owning key contracts end-to-end - from delivery through to renewal
- Acting as the main contact for customers on all contract and service matters
- Making sure we deliver in line with terms, SLAs, and commitments
- Leading change control - keeping contracts accurate as things evolve
- Running regular customer reviews to track performance and resolve issues
- Spotting risks early and fixing problems before they escalate
- Supporting billing and revenue forecasting linked to your contracts
- Working across teams to keep delivery aligned and consistent
- Building strong, trusted relationships with your customers
What We’re Looking For
- Experience managing large or complex contracts in a service environment
- Strong understanding of how contracts work commercially and operationally
- Confidence owning customer relationships and having direct conversations
- Ability to balance detail (T&Cs, SLAs) with the bigger commercial picture
- Comfortable working across multiple teams to get things done
- Highly organised, with the ability to manage several priorities at once
- A proactive mindset - you take ownership and don’t wait for problems to grow
Nice to have:
- Experience in the education sector
- Exposure to HR, payroll, or software services
What You’ll Gain
- Ownership of high-value, high-impact contracts
- Real influence over customer experience and commercial outcomes
- Visibility across senior stakeholders and key accounts
- A role where your decisions and actions genuinely make a difference
- Clear opportunities to grow your career within IRIS
What Can You Expect From Our Application Process?
We like to keep things simple, transparent, and fair:
- Just upload your CV and tell us why you’re interested in the role.
- A chat with our Talent team.
- Two short assessments: CCAT (15-minute timed test).
- A competency-based interview with our Senior Manager, Customer Services (Education).
- A final interview with our Senior Director, Operations (Education).
This is a strong fit for someone who enjoys owning contracts, working closely with customers, and making sure things are delivered properly - not just agreed on paper. If you want a role where you can combine operational delivery, commercial thinking, and customer impact, this is it.
Contracts Manager employer: IRIS Software Group
IRIS Software Group is an exceptional employer that prioritises employee growth and development, offering a collaborative work culture where your contributions directly impact client success. Located in a vibrant area, we provide competitive benefits and a supportive environment that fosters innovation and teamwork, making it an ideal place for professionals looking to make a meaningful difference in customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to contract management and customer relations. Use the STAR method to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Contracts Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with managing contracts, especially in a service environment. We want to see how you've made an impact in previous roles, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about this role and how your skills align with what we’re looking for. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in contract management. We love proactive thinkers who can spot risks early and resolve issues before they escalate!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the updates straight from the source!
How to prepare for a job interview at IRIS Software Group
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the contracts you've managed in the past. Be ready to discuss specific examples of how you've ensured delivery aligns with terms and SLAs. This will show your potential employer that you take ownership and have a proactive mindset.
✨Showcase Your Relationship-Building Skills
Prepare to talk about how you've built and maintained strong relationships with customers. Think of specific instances where your communication skills helped resolve issues or enhance customer trust. This is crucial for a role that focuses on long-term partnerships.
✨Demonstrate Your Problem-Solving Abilities
Be ready to share examples of how you've spotted risks early and taken action to prevent problems from escalating. Highlight your ability to work across teams to ensure consistent delivery. This will illustrate your organisational skills and your proactive approach.
✨Align with the Company’s Values
Research StudySmarter's mission and values, and think about how your experience aligns with them. During the interview, express your enthusiasm for contributing to a collaborative environment and your commitment to delivering exceptional customer service. This will help you stand out as a candidate who fits well with the team.
