Client retention associate

5 days ago Be among the first 25 applicants Fairy Job Mother ️ – A little bit of faith, dust, and a recruiter you trust What Will You Be Doing? As a Customer Retentions Associate, you’ll play a key role in maintaining strong client relationships and ensuring seamless renewals. You’ll be: Managing and processing contract renewals for existing customers. Building strong relationships to understand customer needs and timelines. Working closely with account managers to support retention strategies. Handling renewal documentation and ensuring accurate records. Identifying opportunities to improve the renewal experience. Communicating regularly with customers via email and phone. Helping reduce churn and support long-term customer success. What Are We Looking For? This role is ideal for someone looking to grow their career in customer success, account management, or SaaS. No renewals experience is needed—but we’d love to hear from you if you have: Great communication skills – you’re confident, clear, and customer-focused. Relationship-building – you enjoy working with people and solving problems. Organisation & reliability – you can juggle tasks and stay on top of deadlines. A positive mindset – you stay calm under pressure and focus on solutions. Team spirit – you collaborate well and contribute to shared success. A willingness to learn – you’re ready to grow your skills and take on new challenges. Experience in customer service, sales support, or admin is a bonus—but not essential. Seniority level Entry level Employment type Full-time Job function Business Development, Administrative, and Sales Industries Software Development #J-18808-Ljbffr