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- Tasks: Lead a team delivering outsourced payroll services and ensure high-quality standards.
- Company: Join IRIS, a top UK payroll provider trusted by over 50,000 businesses.
- Benefits: Enjoy a flexible work culture with opportunities for growth and development.
- Why this job: Be part of an award-winning team that values innovation and customer satisfaction.
- Qualifications: 3-5 years in payroll processing and previous leadership experience required.
- Other info: CIPP qualification preferred but not essential; apply now to make an impact!
The predicted salary is between 36000 - 60000 £ per year.
Join one of the UK’s leading payroll providers and help shape the future of payroll delivery.
At IRIS, we power over 50,000 UK businesses, process payroll for 18% of the UK workforce, and support 4 million parents through our education platforms. As one of the UK’s largest privately held software companies, we’re trusted by organisations of all sizes to get mission-critical tasks right first time, every time.
We’ve been named a Great Place to Work, one of the UK’s Best Workplaces for Women, and we’re proud of our award-winning culture that values innovation, flexibility, and people.
The Role
We’re looking for a Client Payroll Team Lead to join our growing Fully Managed Payroll division. In this role, you’ll lead a team of Payroll Executives delivering outsourced payroll services to a diverse client base. You’ll be responsible for ensuring smooth operations, high-quality standards, and outstanding customer satisfaction.
What you will be doing
- Lead, coach, and develop a team of Payroll Executives.
- Oversee the accurate and timely processing of client payrolls.
- Act as the first point of escalation for client queries and service issues.
- Ensure service levels, KPIs, and BACS deadlines are consistently met.
- Collaborate with Account Managers to ensure smooth client experiences.
- Drive a culture of continuous improvement and operational excellence.
- Monitor capacity planning and team performance data.
- Stay up to date with payroll legislation and software updates.
What You’ll Bring
- 3–5 years’ experience in end-to-end payroll processing.
- Strong knowledge of PAYE, auto-enrolment, and UK payroll legislation.
- Previous leadership or team management experience.
- Excellent communication, organisational, and customer service skills.
- Proficiency in Excel, Outlook, and payroll software platforms.
- CIPP qualification (preferred, but not essential).
Apply Now
If you’re passionate about payroll, customer success, and leading great teams we would love to hear from you! Apply today and help IRIS continue to deliver mission-critical services for thousands of UK organisations.
Client Payroll Team Lead employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Payroll Team Lead
✨Tip Number 1
Familiarise yourself with the latest payroll legislation and software updates. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in the past. Be ready to discuss your coaching methods and how you've driven team performance.
✨Tip Number 3
Research IRIS and their approach to customer service. Understanding their values and culture will allow you to tailor your conversations and show how you align with their mission of delivering outstanding client experiences.
✨Tip Number 4
Network with professionals in the payroll industry, especially those who have experience with outsourced payroll services. They can provide insights and potentially refer you to opportunities within IRIS.
We think you need these skills to ace Client Payroll Team Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Payroll Team Lead position. Tailor your application to highlight your relevant experience in payroll processing and team management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3–5 years of experience in end-to-end payroll processing. Mention specific examples of how you've led teams or improved processes in previous roles to demonstrate your leadership skills.
Showcase Your Skills: Make sure to showcase your strong knowledge of PAYE, auto-enrolment, and UK payroll legislation. Include any relevant qualifications, such as a CIPP qualification, even if it's not essential, to strengthen your application.
Craft a Compelling Cover Letter: Write a tailored cover letter that reflects your passion for payroll and customer success. Use this opportunity to explain why you want to work at IRIS and how you can contribute to their award-winning culture and operational excellence.
How to prepare for a job interview at IRIS Software Group
✨Showcase Your Leadership Skills
As a Client Payroll Team Lead, you'll be expected to lead and develop a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any specific examples of how you've successfully managed challenges in the past.
✨Demonstrate Your Payroll Knowledge
Make sure you brush up on your knowledge of PAYE, auto-enrolment, and UK payroll legislation. Be ready to answer questions that test your understanding of these areas, as well as how you stay updated with changes in payroll laws.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of examples where you've resolved client issues or improved processes, and be ready to explain your thought process.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Prepare to discuss how you ensure clear communication within your team and with clients. Consider sharing examples of how you've effectively collaborated with other departments to enhance client experiences.
