At a Glance
- Tasks: Support onboarding new customers onto payroll software and manage implementation projects.
- Company: Dynamic tech company focused on customer success and innovative solutions.
- Benefits: Gain hands-on experience, training in payroll, and exposure to project management.
- Other info: Join a supportive team and learn everything you need to succeed.
- Why this job: Kick-start your career in tech with real projects and valuable skills.
- Qualifications: Recent graduate or early-career professional with strong organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
Looking to kick-start your career in tech, projects, and customer-facing roles? This is a brilliant opportunity for a graduate or early-career professional to gain hands-on experience delivering real projects, working directly with customers, and building in-demand skills in software, data, and project management. You don’t need prior experience in software implementation—we’ll teach you everything. What matters is your organisation, curiosity, and willingness to learn.
What you’ll be doing
- Support the onboarding of new customers onto our payroll software, helping them get up and running successfully.
- Supporting end-to-end implementation projects from initial setup through to delivery.
- Working closely with customers to understand their requirements and guide them through the process.
- Assisting with project planning, tracking progress, and meeting deadlines.
- Setting up systems, transferring client data, and ensuring everything is accurate.
- Testing solutions and validating data to make sure it matches client requirements.
- Joining customer calls, including scoping sessions, training, and software demos.
- Creating clear documentation and supporting handovers to operational teams.
- Learning and applying payroll processes and legislation (full training provided).
What you’ll gain
- Practical project management experience (using tools like Asana).
- Exposure to customer-facing work and stakeholder communication.
- Hands-on experience with data handling, systems, and software.
- A strong foundation in SaaS and implementation projects.
- Training in payroll, legislation, and system setup.
What we’re looking for
- A recent graduate or someone early in their career.
- Strong organisational skills and the ability to prioritise and manage multiple tasks.
- Confident communicator, with a willingness to speak to customers.
- A keen eye for detail, especially when working with data.
- Interest in technology, systems, or how software works behind the scenes.
- A proactive mindset and eagerness to learn new skills.
Application process:
- Apply using link.
- Short introductory call with recruiter to answer any questions and learn more about yourself.
- 15 minute online assessment.
- In person day in Manchester (06/07/26).
Locations
Client Onboarding Associate (Entry Level) in Cheshire, Warrington employer: IRIS Software Group
Join a dynamic and innovative team as a Client Onboarding Associate, where you'll be supported in your career growth within the tech industry. Our collaborative work culture fosters learning and development, providing you with hands-on experience in project management and customer engagement while working with cutting-edge payroll software. Located in Manchester, we offer a vibrant environment that encourages curiosity and offers comprehensive training to ensure you thrive in your new role.
StudySmarter Expert Advice🤫
We think this is how you could land Client Onboarding Associate (Entry Level) in Cheshire, Warrington
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like IRIS Software Group value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like IRIS Software Group a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with IRIS Software Group!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like IRIS Software Group.
We think you need these skills to ace Client Onboarding Associate (Entry Level) in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for IRIS Software Group!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at IRIS Software Group
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
