At a Glance
- Tasks: Triage and resolve technical support tickets while helping schools run smoothly.
- Company: Join a friendly Service Centre team dedicated to customer support.
- Benefits: Remote work, flexible hours, and opportunities for professional growth.
- Other info: Dynamic remote environment with occasional office visits and rotating shifts.
- Why this job: Make a real difference by solving problems and supporting education.
- Qualifications: Experience in service desk roles and knowledge of SQL required.
The predicted salary is between 30000 - 42000 € per year.
Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits.
What you’ll do:
- Triage, troubleshoot, and resolve tickets in Zendesk, keeping notes crisp and hitting SLAs/KPIs.
- Use remote tools & knowledge bases; escalate cleanly to internal teams/approved 3rd parties where needed.
- Handle “how-to” queries and routine requests with clear, customer-friendly guidance.
- Keep customer/config info accurate; spot recurring issues and flag trends; contribute to KB/forums.
You’ll bring:
- Service Desk/Helpdesk experience (1st / 1st–2nd line), owning incidents through resolution or escalation, working to SLAs.
- Experienced in SQL.
- Confidence with ticketing systems and incident management (ITIL awareness).
- Good general IT knowledge (desktops, major apps, basic networks) plus strong comms, detail focus, and problem-solving.
Nice to have:
- Some exposure to web app debugging (ASP/ASP.NET (C#) or JavaScript).
- Experience with iSAMS / education MIS.
Remote (UK) with occasional office visits. 37.5 hours per week on rotating shifts: 06:00–14:00 / 08:00–16:00 / 10:00–18:00.
Junior/Mid Technical Support Analyst (SQL) in Bradford employer: IRIS Software Group
Join our dynamic Service Centre team as a Junior/Mid Technical Support Analyst, where you'll enjoy the flexibility of UK remote work while making a meaningful impact in the education sector. We foster a collaborative and supportive work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can advance your career while helping schools run smoothly. With a focus on problem-solving and customer satisfaction, you'll be part of a team that values clear communication and innovative solutions, all from the comfort of your home with occasional office visits.
StudySmarter Expert Advice🤫
We think this is how you could land Junior/Mid Technical Support Analyst (SQL) in Bradford
✨Tip Number 1
Get familiar with the tools we use! Knowing your way around Zendesk and SQL will give you a leg up. Brush up on your troubleshooting skills and be ready to showcase how you can resolve issues efficiently.
✨Tip Number 2
Practice your communication skills! We love clear, friendly support, so think about how you can explain technical concepts in simple terms. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Research common issues in the education sector. Understanding the typical problems schools face will help you relate better to our customers. Plus, it shows you’re proactive and genuinely interested in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Junior/Mid Technical Support Analyst (SQL) in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in Service Desk or Helpdesk roles. We want to see how you've tackled incidents and resolved issues, so don’t hold back on those examples!
Show Off Your SQL Skills:Since SQL is a key part of the role, include any specific projects or tasks where you’ve used SQL. We love seeing practical applications of your skills, so let us know how you’ve used it to solve problems.
Keep It Clear and Concise:When writing your cover letter, keep it friendly and straightforward. We appreciate clarity, so make sure you communicate your passion for tech support and problem-solving without fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IRIS Software Group
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be ready to discuss how you've used SQL in past roles, and maybe even prepare for some practical questions or scenarios they might throw at you.
✨Familiarise Yourself with Zendesk
Since you'll be using Zendesk for ticket management, it’s a good idea to get comfortable with its features. If you can, try to explore its functionalities beforehand so you can speak confidently about how you would handle tickets and manage SLAs.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully triaged and resolved issues in previous roles. Think of specific situations where your troubleshooting made a difference, and be ready to share these stories during the interview.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. During the interview, focus on being clear and friendly in your communication, as this will reflect your ability to support customers effectively.
