At a Glance
- Tasks: Manage customer accounts, resolve payment queries, and support timely invoice payments.
- Company: Join a friendly and collaborative Credit Control team in a dynamic environment.
- Benefits: Stable role with clear ownership, ongoing learning, and opportunities for progression.
- Other info: Supportive team culture with a focus on development and teamwork.
- Why this job: Make a real impact on financial performance and customer relationships.
- Qualifications: Experience in customer-facing roles; confidence in handling payments and queries.
The predicted salary is between 30000 - 42000 € per year.
We’re looking for a Credit Control Associate to join our established Credit Control team and help manage customer accounts in a busy, high-volume environment. You don’t need previous Credit Control experience to apply. This role is ideal if you’ve worked in a customer-facing role involving money, payments, queries, or sensitive conversations, and you’re ready to move into a more structured finance-focused position with clear ownership and progression. If you’re confident speaking with customers, organised, detail-focused, and comfortable having conversations about payment and resolution, this role offers a strong and supported route into Credit Control.
Why This Role Matters
Credit Control plays a vital role in keeping the business running smoothly. In this role, you’ll help to:
- Keep customer accounts accurate and up to date
- Support timely payment of invoices
- Resolve issues before they become bigger problems
- Protect healthy cash flow across the business
- Build trust with customers and internal teams
Your work directly impacts both financial performance and customer relationships - what you do genuinely matters.
About the Team You’ll Join
You’ll join a friendly, collaborative Credit Control team of around 12 Advisors and Senior Advisors. The team works closely together, shares knowledge, and supports one another - especially when learning the role or handling tricky situations. There’s a strong focus on teamwork, development, and doing the job properly, not just hitting numbers. Many people in the team have progressed into more senior finance roles or other areas of the business over time.
What You’ll Be Doing
You’ll manage your own workload and customer accounts, with support as you build confidence. Day to day, you’ll be:
- Speaking with customers to understand payment queries and resolve issues
- Managing outstanding invoices and keeping clear, accurate account notes
- Monitoring overdue balances and agreeing next steps with customers
- Producing credit notes when required
- Working closely with internal teams (such as Sales Order Processing) to resolve account issues
- Providing updates on customer accounts for regular stakeholder discussions
- Maintaining performance in line with agreed service levels
- Suggesting improvements to processes and ways of working
This is a customer-facing role, so communication, organisation, and professionalism are key.
What We’re Looking For
This role is a great fit if you’ve worked in roles such as:
- Retail or hospitality roles involving cash handling, refunds, or customer problem-solving
- Call centre roles in utilities, telecoms, banking, or insurance
- Sales support or account administration roles
- Finance admin, billing, or accounts assistant positions
You’ll likely bring:
- Confidence speaking to customers about payments or issues
- A calm, solution-focused approach - even when conversations are sensitive
- Strong attention to detail and good organisation
- The ability to juggle multiple tasks and deadlines
- Clear, professional communication skills
Previous Credit Control experience is helpful but not essential. We’re also open to candidates changing career or returning to work after a break, as long as you bring relevant experience and the right mindset.
What You’ll Gain
A stable role with clear responsibility and ownership. Structured support and on-the-job learning in Credit Control. Exposure to Finance and Sales teams across the business. A supportive team environment where knowledge is shared. Opportunities to progress within Credit Control, Finance, or other areas of the business. Ongoing learning and development opportunities.
Our Application Process
We like to keep things simple, transparent, and fair:
- Apply online Just upload your CV and tell us why you’re interested in the role.
- A chat with our Talent team.
- Two short assessments: CCAT (15-minute timed test).
- Interview with the Credit Control team - A relaxed, practical discussion with members of the Credit Control team about your experience and approach.
If you enjoy working with customers, handling payments or queries, and want to move into Credit Control with the right support and progression, we’d love to hear from you.
Accounts Receivable Assistant employer: IRIS Software Group
Join our dynamic Credit Control team as an Accounts Receivable Assistant, where you'll thrive in a supportive and collaborative environment. We prioritise employee growth, offering structured learning opportunities and clear pathways for progression within finance. With a focus on teamwork and a commitment to maintaining healthy customer relationships, this role not only impacts our financial performance but also fosters a culture of trust and shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts Receivable Assistant
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves speaking with customers about payments, try role-playing common scenarios with a friend. This will boost your confidence and help you handle sensitive conversations like a pro.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or resolved issues in previous roles. This will demonstrate that you can juggle responsibilities effectively in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our team and ready to take the next step in your career.
We think you need these skills to ace Accounts Receivable Assistant
Some tips for your application 🫡
Keep it Relevant:When you're writing your application, make sure to highlight any experience that relates to customer-facing roles or handling payments. We want to see how your background fits with the Accounts Receivable Assistant position!
Show Your Communication Skills:Since this role involves speaking with customers about payments and queries, let your communication skills shine through in your application. Use clear and professional language to demonstrate your ability to handle sensitive conversations.
Be Organised and Detail-Focused:We love candidates who pay attention to detail! Make sure your CV is well-structured and free of errors. This shows us that you can manage accounts accurately and keep everything up to date.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we like to keep things simple and straightforward.
How to prepare for a job interview at IRIS Software Group
✨Know Your Customer Interaction Skills
Since this role involves a lot of customer communication, be ready to discuss your previous experiences in customer-facing roles. Think about specific examples where you successfully handled payment queries or resolved issues, and be prepared to share these stories during the interview.
✨Showcase Your Organisational Skills
The job requires strong attention to detail and the ability to manage multiple tasks. Bring up any relevant experiences where you had to juggle various responsibilities, and explain how you kept everything organised. This will demonstrate your capability to handle the workload effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in sensitive situations. Practice answering hypothetical scenarios related to payment disputes or overdue accounts. This will help you articulate your calm, solution-focused approach when faced with challenges.
✨Understand the Importance of Credit Control
Familiarise yourself with the role of Credit Control in a business context. Be ready to discuss why maintaining healthy cash flow and building trust with customers is crucial. Showing that you understand the impact of this role on the overall business will impress the interviewers.
