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- Tasks: Provide first-line support for our Accountancy Software and help customers solve their queries.
- Company: Join a friendly team at a leading tech company focused on customer service.
- Benefits: Clear development pathways, regular training, and opportunities to expand your skills.
- Why this job: Kickstart your career in tech while helping customers and solving problems.
- Qualifications: AAT Level 2 or relevant studies; customer-facing experience preferred.
- Other info: Perfect for school leavers and recent graduates eager to learn and grow.
The predicted salary is between 25000 - 32000 £ per year.
We’re looking for an enthusiastic Customer Services Associate to join our first‑line support team working with our Accountancy Software. This entry‑level position is perfect for someone who enjoys talking to customers, working through problems, and wants to grow their Accountancy knowledge. You’ll be the first point of contact for customers needing help with our products. You’ll answer general queries, complete initial investigations, and either resolve the issue or pass it to the next support tier when needed. You’ll also work closely with internal teams and third‑party partners to ensure customers receive a fast, accurate, and friendly service.
Key Responsibilities
- Respond to incoming customer cases and provide support across our product range
- Create, update, and assign tickets in the CRM system, ensuring all details are captured
- Use available tools and resources to resolve queries at first contact wherever possible
- Escalate complex issues to the 2nd Line Support team when needed
- Meet individual and team targets, including Net Promoter Score and quality measures
- Prioritise workload effectively and take ownership of meeting customer SLAs
- Contribute to user acceptance testing when required
- Suggest improvements and content for the customer knowledge base
- Take initiative in developing your Accountancy product knowledge and technical skills
- Complete all mandatory training, including current data protection modules
Experience
- AAT Level 2 (or study in Accountancy, HCM, or related fields)
- A‑Level or equivalent in a relevant subject (desirable)
- Customer‑facing telephone experience (1 year+ preferred)
- Experience in HR, Payroll, or Accountancy environments (advantageous)
Who This Role Is Perfect For
- School leavers, recent graduates, or early‑career professionals
- People who enjoy helping customers and solving problems
- Individuals who want to start a career in the tech or SaaS industry
- Fast learners who are ready to develop new skills and progress through our competency framework
Why Join IRIS?
You’ll join a friendly, supportive team that’s passionate about delivering great service. We offer clear development pathways, regular training, and opportunities to expand your skills across customer support, product knowledge, and technical troubleshooting. This is a great place to build a strong foundation for a long‑term career in technology.
Accountancy Software Support Associate employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accountancy Software Support Associate
✨Tip Number 1
Get to know the company and its products inside out! Before your interview, spend some time exploring our website and familiarising yourself with our Accountancy Software. This will not only help you answer questions confidently but also show us that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think about common customer queries and how you would handle them. Role-playing with a friend can be super helpful. We want to see that you can communicate clearly and solve problems effectively, so don’t shy away from showcasing your people skills.
✨Tip Number 3
Be ready to demonstrate your enthusiasm for learning! Since this is an entry-level position, we’re looking for candidates who are eager to grow their Accountancy knowledge. Share any relevant experiences or courses you've taken that show your commitment to developing your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in making a positive impression. It shows us that you’re proactive and genuinely interested in the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Accountancy Software Support Associate
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We love seeing candidates who are excited about helping others and solving problems, so don’t hold back on expressing why you want to join our team.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the job description. If you've got any customer-facing experience or knowledge in accountancy, be sure to mention it – we want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at IRIS Software Group
✨Know Your Stuff
Make sure you brush up on your accountancy knowledge before the interview. Familiarise yourself with common accounting terms and concepts, as well as the specific software the company uses. This will show that you're genuinely interested and ready to dive into the role.
✨Practice Customer Interactions
Since this role involves a lot of customer interaction, practice how you would handle common customer queries. Think about how you would explain solutions clearly and concisely. Role-playing with a friend can help you feel more confident when it comes to the real thing.
✨Show Your Problem-Solving Skills
Be prepared to discuss examples of how you've solved problems in the past. Whether it's a tricky customer situation or a technical issue, having a few stories ready will demonstrate your ability to think on your feet and provide excellent support.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the company culture, or the tools you'll be using. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.