IRIS Software Group is seeking a 2nd Line Customer Support Analyst for its IRIS Financials support team. You will investigate and resolve customer queries, manage escalations, and create detailed records to improve service quality.
You’ll collaborate with Product, Development, Consulting and Account Management teams, support testing for new releases, and contribute to knowledge articles while delivering excellent customer service.
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2nd Line Financials Support Analyst – Resolve & Elevate employer: IRIS Software Group
Join a dynamic and innovative team as a Technical Business Systems Analyst, where your expertise in Salesforce and business analysis will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities to influence key business transformation initiatives while working in a customer-focused environment. Located in a vibrant area, we provide a supportive atmosphere that encourages continuous improvement and professional development, making it an excellent place for those seeking meaningful and rewarding employment.
