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- Tasks: Investigate and resolve customer queries while collaborating with internal teams.
- Company: Join a dynamic team at IRIS Financials, known for outstanding customer service.
- Benefits: Opportunity to grow in a fast-paced SaaS environment with career development.
- Other info: Apply quickly as vacancies may close early due to high demand.
- Why this job: Make a real difference by enhancing customer experiences and solving complex issues.
- Qualifications: Experience in customer support, strong problem-solving skills, and confidence with software.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a 2nd Line Customer Support Analyst to join our IRIS Financials Customer Support team and help deliver outstanding service to our customers. You’ll provide expert support for more complex customer queries, working closely with 1st and 3rd Line teams to ensure issues are resolved efficiently and professionally.
What you’ll be doing:
- Investigating and resolving escalated customer queries
- Supporting customers across IRIS Financials products
- Working with internal teams to resolve technical issues
- Contributing to continuous improvement and knowledge sharing
- Supporting UAT and product enhancements
What you’ll bring:
- Experience in a customer-facing or technical support role
- Strong problem-solving and communication skills
- Confidence working with software systems
- SQL or financial system exposure (desirable but not essential)
- A passion for delivering great customer experiences
If you’re looking to develop your career within a fast paced SaaS environment, this is a fantastic opportunity.
Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
2ND Line Customer Support Analyst employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2ND Line Customer Support Analyst
✨Tip Number 1
Get to know the company! Research IRIS Financials and understand their products. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you've resolved complex issues. Be ready to share these stories, as they’ll highlight your ability to handle escalated customer queries.
✨Tip Number 3
Network with current employees or others in the industry. Use platforms like LinkedIn to connect and ask for insights about the company culture and the role. This can give you an edge and might even lead to a referral!
✨Tip Number 4
Don’t wait around! Apply through our website as soon as you can. We sometimes close vacancies early due to high demand, so getting your application in quickly is key to landing that interview.
We think you need these skills to ace 2ND Line Customer Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing or technical support roles. We want to see how your skills align with the 2nd Line Customer Support Analyst position, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering great customer experiences and how you can contribute to our IRIS Financials team. Keep it concise but impactful!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex customer queries in the past. We love seeing candidates who can think on their feet and resolve issues efficiently, so let us know how you’ve done this before!
Apply Early!: We occasionally close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this fantastic opportunity.
How to prepare for a job interview at IRIS Software Group
✨Know Your Stuff
Make sure you brush up on IRIS Financials products and any relevant software systems. Familiarise yourself with common customer queries and how to resolve them, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex customer issues in the past. Think about specific situations where you had to investigate and resolve escalated queries, and be ready to discuss your thought process during the interview.
✨Communicate Clearly
Since strong communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd communicate with customers or internal teams, so clarity is crucial!
✨Be Ready to Collaborate
This role involves working closely with 1st and 3rd Line teams, so be prepared to discuss your experience in collaborative environments. Highlight any instances where teamwork led to successful outcomes, as this will show you can contribute to continuous improvement.