Chime Housing is seeking a Senior Complaints Resolution Officer to lead the complaints team and drive timely, accurate responses in line with the Housing Ombudsman’s code. The role focuses on supervision, escalation, and quality assurance across a high-volume workload.
You will mentor staff, oversee case progression, and ensure records are complete and compliant, with opportunities to influence service improvements and demonstrate strong stakeholder communication.
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Senior Complaints Resolution Lead (Remote) in Watford employer: Iris Recruitment
IRIS Education is an exceptional employer, offering a dynamic work environment where creativity and collaboration thrive. As a Marketing Events Specialist, you'll benefit from a supportive culture that prioritises professional growth and development, alongside the opportunity to manage impactful events across diverse international markets. With a focus on innovation and a commitment to employee well-being, IRIS Education stands out as a rewarding place to build your career in the education technology sector.
