At a Glance
- Tasks: Be the first point of contact for customers, resolving enquiries and providing exceptional service.
- Company: Join a dynamic team focused on enhancing customer experiences.
- Benefits: Enjoy 28 days annual leave, pension contributions, and development opportunities.
- Other info: Flexible working environment with a focus on community engagement.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: 2 years of customer service experience and a passion for helping others.
The predicted salary is between 24000 - 30000 £ per year.
Our client is looking for a Customer Service Advisor to join their team and deliver a reliable, high-quality service that their customers can depend on. You will be the first point of contact for a wide range of enquiries, providing clear, practical support that makes it easy for customers to get the help they need.
Introduction to the role
As a Customer Services Advisor, you will act as the voice and face of our client and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call centre.
Role purpose
They put the customer at the heart of everything that they do and take a proactive approach for each customer contact through multi-channel communication. As part of their Customer Service team, you will use your communication skills to help deliver high-quality customer services. The right candidate will be highly customer-focused and committed to delivering quality services to their residents and work effectively and proactively with colleagues to give their customers an exceptional customer experience.
Key Accountabilities:
- Be the first point of contact for the organisation's customers, assisting with a range of enquiries and liaising with other staff members as required.
- Assess and resolve enquiries, requests and complaints by telephone, email, online or face to face as reasonably possible.
- Effective administration of the repairs process to include call handling, email responses, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating, and completing works on the system in a timely and effective manner.
- Focus on creating a first-time resolution for the customer ensuring queries are dealt with where possible at first point of contact, taking ownership to resolve queries effectively.
- Apply sound judgement to resolve customer queries in relation to repairs and maintenance in a timely manner while managing such queries sensitively and effectively through to satisfactory resolution.
- Provide accurate repairs and housing related advice to customers.
- Demonstrate empathy, professionalism and the ability to manage conflict, achieving a balance between requirements of customers and internal stakeholders.
- Act as a key point of contact for customer enquiries and signpost customer queries appropriately.
- Ensure that all customer enquiries and requests are dealt with in a prompt, courteous manner that demonstrates excellent customer service in all communications with customers.
- Provide a comprehensive information service to all customers, advising on services, policies, procedures of the organisation to either inform or resolve the needs of the customer.
- Use sound judgement and take decisions within the established procedures/policies for each service request including logging, processing and progress chasing enquiries or repairs requests whilst adhering to the procedures, policies, service standards and key performance targets to maximise customer satisfaction.
- Any other duties as required by your line manager.
What are they looking for?
Essential:
- At least 2 years experience in Customer Service / Reception
- Qualifications in Customer Service / Customer Care
- You will need to maintain a satisfactory basic level DBS check
Desirable:
- Knowledge of the housing sector
- Be able to engage effectively with a diverse audience using a varied range of communication tools
Who you'll work with
Responsible to: Customer Service Manager
Department: Customer Services Team
What can they offer you?
- 28 days annual leave (pro rata)
- Employer pension contribution of up to 11%
- Development opportunities
- Comprehensive employee rewards scheme
How they work
They embrace agile working blending time in our communities, shared spaces, and remote working. With digital technology at the heart of their approach, they empower teams and individuals to work flexibly.
How to apply
If this sounds like your next role, click apply now, tell us why you've got what it takes, and attach a copy of your current CV.
Closing date: 10th July 2026
Interviews: To be confirmed (Please note they reserve the right to close the vacancy early if we receive a large response.)
Customer Service Advisor in Watford employer: Iris Recruitment
Our client is an exceptional employer that prioritises customer satisfaction and employee well-being, offering a supportive work culture where team collaboration and personal development are highly valued. With 28 days of annual leave, a generous pension contribution, and flexible working arrangements, employees can thrive both professionally and personally in the vibrant community of Watford. Join a dedicated team that empowers you to make a real difference in customer service while enjoying numerous growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Watford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Iris Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Iris Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Watford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Iris Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Iris Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Iris Recruitment!
How to prepare for a job interview at Iris Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
