At a Glance
- Tasks: Support customers in their home journey and ensure smooth handovers.
- Company: Chime Housing, dedicated to high-quality homes and customer experiences.
- Benefits: Competitive salary, 28 days leave, pension contributions, and development opportunities.
- Other info: Agile working environment with flexible options and a focus on teamwork.
- Why this job: Make a real difference in residents' lives as they settle into new homes.
- Qualifications: Customer service experience, strong IT skills, and a positive attitude.
At Chime Housing, we are committed to delivering high-quality homes and excellent customer experiences. We're looking for an Aftercare Officer to join our Development Team and play a key role in supporting customers through the final stages of their home journey.
Introduction to the role
You’ll help ensure a smooth handover process and provide a responsive and customer-focused aftercare service, making a real difference to residents as they settle into their new homes.
Role purpose
To support the Aftercare Manager in delivering a high-quality aftercare service to internal teams and customers, ensuring effective handovers and resolution of defects following the completion of new build homes.
Key Accountabilities:
- Support the delivery and handover of new homes, ensuring all required documentation and data is in place
- Act as a key point of contact for customer, contractor and developer queries relating to defects and aftercare
- Participate in handover and void inspections, recording property condition and maintaining accurate records
- Deliver home demonstrations to ensure customers understand their property and systems
- Manage defects from initial report through to resolution, ensuring works are completed within agreed timescales
- Support the handling of complaints, dissatisfaction and defect-related service requests
- Assist with customer satisfaction surveys and use feedback to improve services
- Contribute to reporting, data analysis and administrative processes within the Aftercare function
What are we looking for?
Essential:
- Experience of working in a customer-facing environment and managing expectations
- Strong IT skills, including Microsoft Office (Word, Excel, PowerPoint)
- Ability to adapt positively to change
- Highly motivated, with strong organisational skills and attention to detail
- Experience using CRM systems
- Full driving licence and access to a vehicle for business use
Desirable:
- Qualification in Customer Service, Administration, Housing Practice, or willingness to work towards one
Who you’ll work with
Responsible to: Aftercare Manager
Department: Quality and Aftercare
What can we offer you?
- 28 days annual leave (pro rata)
- Employer pension contribution of up to 11%
- Development opportunities
- Comprehensive employee rewards scheme
How we work
We embrace agile working blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.
How to apply
If this sounds like your next role, click apply now, tell us why you’ve got what it takes, and attach a copy of your current CV.
Closing date: 7th August 2026
Interviews: week commencing 10th August
(Please note we reserve the right to close the vacancy early if we receive a large response.)
Aftercare Officer (18-FTC) in Watford employer: Iris Recruitment
Friends of the Elderly is an exceptional employer, offering a supportive and inclusive work environment where employees can truly make a difference in the lives of older people. Located in the vibrant community of Calcot, our care home provides not only competitive pay and generous benefits but also ample opportunities for personal and professional growth, ensuring that every team member feels valued and empowered. Join us to be part of a dedicated team that prioritises compassion and quality care, while enjoying a range of perks including wellbeing support, learning opportunities, and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Aftercare Officer (18-FTC) in Watford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Iris Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Iris Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftercare Officer (18-FTC) in Watford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Iris Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Iris Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Iris Recruitment!
How to prepare for a job interview at Iris Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
