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- Tasks: Lead and grow a high-performing team to deliver impactful customer implementations.
- Company: Dynamic EdTech company focused on AI-driven transformation.
- Benefits: High growth opportunities, competitive salary, and a collaborative culture.
- Other info: Join us at the forefront of innovation in education technology.
- Why this job: Make a real impact by scaling a global function in a fast-paced environment.
- Qualifications: 8+ years in Professional Services with leadership experience in SaaS.
The predicted salary is between 80000 - 120000 £ per year.
About the Role
We are looking for a strategic and hands-on Director of Professional Services to build and scale a world-class implementation and onboarding organisation. This is a high-impact leadership role where you will own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You will lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks.
What You’ll Do
- Lead and grow a high performing team of implementation managers and consultants
- Own and manage the Professional Services P&L, including revenue, utilisation, and margins
- Deliver complex, enterprise-scale implementations on time and to a high standard
- Build strong relationships with senior customer stakeholders, acting as a trusted advisor
- Partner with Sales, Product, and Customer Success to deliver a seamless customer experience
- Design and implement scalable onboarding methodologies and delivery frameworks
- Drive innovation through AI, automation, and digital-first delivery approaches
- Lead the global scaling of Professional Services, including operating models and tooling
What We’re Looking For
- 8+ years experience in Professional Services, implementation, or consulting within SaaS or technology
- 3+ years leadership experience managing teams in high-growth environments
- Proven experience owning or influencing a Professional Services P&L
- Strong track record delivering complex SaaS implementations
- Exceptional stakeholder management and executive presence
- Experience driving transformation, including automation or technology adoption
- Analytical mindset with a data-driven approach to performance and decision-making
Nice to Have
- Experience in Education or EdTech
- Background in management consulting or enterprise software delivery
- Project management certifications (PMP, PRINCE2, or similar)
Why Join Us?
- Opportunity to build and scale a global function from the ground up
- High growth environment with real impact and ownership
- Work at the forefront of AI driven transformation in Professional Services
- Collaborative, ambitious, and forward-thinking culture
Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Director, Professional Services (Education) in Warrington employer: Iris Recruitment
Contact Detail:
Iris Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Professional Services (Education) in Warrington
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage on platforms like LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. This will help you showcase why you're the perfect fit for the Director role.
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for the Professional Services team and how you plan to drive innovation. Confidence in your ideas can make a lasting impression.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows your enthusiasm for joining our team at StudySmarter.
We think you need these skills to ace Director, Professional Services (Education) in Warrington
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Director of Professional Services and how your experience aligns with our needs.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Highlight your relevant experience in Professional Services and leadership roles. Show us how you've driven transformation and delivered complex implementations in the past.
Showcase Your Achievements: We love to see results! Include specific examples of how you've managed P&L, built high-performing teams, or implemented innovative solutions. Numbers and metrics can really make your application stand out.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the quickest way for us to get your application and start the conversation about your future with StudySmarter!
How to prepare for a job interview at Iris Recruitment
✨Know Your Numbers
As a Director of Professional Services, you'll need to own the P&L. Brush up on your financial metrics and be ready to discuss how you've managed revenue, utilisation, and margins in previous roles. This shows you understand the business side of things.
✨Showcase Your Leadership Style
With 3+ years of leadership experience required, be prepared to share specific examples of how you've built and led high-performing teams. Discuss your approach to mentoring and developing talent, as well as how you handle challenges within a team.
✨Demonstrate Stakeholder Management Skills
Strong relationships with senior customer stakeholders are key. Prepare anecdotes that highlight your ability to act as a trusted advisor and how you've navigated complex stakeholder environments in the past.
✨Emphasise Innovation and Transformation
This role involves driving transformation through AI and automation. Be ready to discuss any relevant projects where you've implemented innovative solutions or technologies, and how they improved service delivery or customer satisfaction.