At a Glance
- Tasks: Support vulnerable customers in securing and maintaining their homes with compassion and guidance.
- Company: Join a local charity dedicated to erasing homelessness in Staffordshire.
- Benefits: Competitive salary, flexible working hours, and the chance to make a real difference.
- Other info: Be part of a passionate team making a positive impact in the community.
- Why this job: Empower individuals and help create secure futures for those in need.
- Qualifications: Experience in housing or customer service, strong communication skills, and a full UK driving licence.
The predicted salary is between 21884 - 21884 € per year.
As a Tenancy Sustainment Officer, you'll work with the Tenancy Sustainment Team to deliver high-quality Tenancy Sustainment to our Customers who are vulnerable and/or have complex needs, living in their accommodation in the Stoke on Trent area.
What you'll do:
- Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups.
- Assisting with all areas of move-in to make sure new residents are made to feel comfortable.
- Maintaining tenancy conditions and making sure that properties and stock are maintained.
- Dealing with enquiries and complaints from tenants and members of the community or public.
- Making sure regular property and health and safety inspections and report any issues to the relevant teams.
Who you are:
- Someone with a genuine understanding and compassion for people without a home, who won't judge but instead will empower customers and give them a voice.
- Experience of working in housing and/or dealing directly with the public/customers in a busy service environment.
- Experience of dealing with complex behaviour.
- Great communication and problem-solving skills.
- Full UK Driving License with own vehicle for work purposes.
- DBS check required.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
Tenancy Sustainment Officer employer: Iris Recruitment
Concrete is an exceptional employer, dedicated to making a meaningful impact in the lives of vulnerable individuals in Stoke-on-Trent. With a strong focus on employee growth and a supportive work culture, we empower our Tenancy Sustainment Officers to make a real difference while enjoying flexible working arrangements. Join us in our mission to combat homelessness and be part of a compassionate team that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their mission. Be ready to share your experiences that align with their values, especially around supporting vulnerable individuals and dealing with complex needs.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past work where you’ve successfully handled difficult situations or complaints. This will demonstrate your ability to manage challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our mission to combat homelessness in Staffordshire.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping vulnerable people shine through. We want to see that you genuinely care about making a difference in the lives of those who are struggling.
Tailor Your Experience:Make sure to highlight any relevant experience you have in housing or working with the public. We love seeing how your background aligns with the role of Tenancy Sustainment Officer, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with tenants and community members. Make it easy for us to see why you're the right fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Iris Recruitment
✨Understand the Role
Before your interview, make sure you thoroughly understand what a Tenancy Sustainment Officer does. Familiarise yourself with the responsibilities outlined in the job description, especially around providing support to vulnerable customers and handling tenancy agreements.
✨Show Your Compassion
This role requires a genuine understanding of the challenges faced by those without a home. Be prepared to share examples from your past experiences where you've demonstrated empathy and compassion, particularly when dealing with complex behaviours or vulnerable individuals.
✨Highlight Communication Skills
Effective communication is key in this position. Think of specific instances where you've successfully resolved complaints or enquiries. Practice articulating these experiences clearly, as it will show your ability to connect with customers and colleagues alike.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Prepare for hypothetical situations related to tenancy issues or customer interactions, and think through how you would handle them. This will demonstrate your readiness for the challenges of the role.
