At a Glance
- Tasks: Provide vital support to individuals facing homelessness and help them build independent lives.
- Company: Join a compassionate team dedicated to making a real difference in the community.
- Benefits: Competitive salary, flexible hours, and the chance to impact lives positively.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Empower vulnerable individuals and help them secure stable housing and independence.
- Qualifications: GCSE level education and experience in supporting complex needs required.
The predicted salary is between 16178 - 22649 € per year.
As a Tenancy Sustainment and Floating Support Officer, you will deliver high-quality, person-centred support to individuals with complex or vulnerable needs across the Cheshire East borough. You will provide regular one-to-one support in people's homes and in the community, building trusting relationships and helping customers overcome challenges, access services, and develop the skills and confidence needed to sustain their tenancy.
The role includes supporting with housing issues, income maximisation, budgeting, life skills, and navigating complex personal circumstances, while working closely with partner agencies, maintaining accurate records, and managing your own caseload effectively. We are looking for a compassionate and committed individual who is motivated by making a genuine difference. You will be resilient, hardworking, and confident working independently, with the knowledge and experience to support customers towards greater stability, independence, and improved wellbeing.
Job requirements
- Work with customers to complete an induction, risk assessments and create personalised support plans based on their individual needs.
- Develop and review personalised support plans for customers that are person-centred.
- Empower customers to build independence and understand what is required to successfully manage their own home.
- Ensure all properties are well maintained and that regular health and safety checks are completed.
- Support customers to develop positive relationships with their support network and other services.
- Complete all administration in a timely and accurate manner, including risk assessments, support plans, forms and database entries.
- Support customers to 'move on' into their own independent tenancy.
- Work with the local community to fundraise and raise our profile in the local community.
What we’re looking for
- Educated to a GCSE level or higher.
- 1-2 years’ experience working in a similar sector or transferable skills.
- Experience of working with customers with complex needs.
- Strong experience in managing complex tasks and problem-solving within fast-paced environments.
- Excellent proficiency in Microsoft Word and advanced working knowledge of Microsoft Excel.
- Strong communication skills, both written and verbal.
- Understanding of what great customer service is.
- Ability to fulfil contractual commitments for commissioned services.
- Experience in supporting financial processes, including expenses and invoice processing.
- Experience in completing forms and applications for benefits and grants.
- Ability to work under pressure and manage multiple tasks and demands.
- Full UK Driving License with own vehicle for work purposes.
- Willing to undergo an enhanced DBS check.
Help us give those without a plan, voice or home to build futures by tackling the issues that keep people from finding their own home. Apply now.
Tenancy Sustainment And Floating Support Officer in Stoke-on-Trent employer: IRIS Recruitment
As a Tenancy Sustainment and Floating Support Officer in Cheshire East, you will join a compassionate team dedicated to making a meaningful impact in the lives of individuals facing homelessness. Our supportive work culture prioritises employee wellbeing and professional growth, offering opportunities for training and development while fostering strong community connections. With a focus on person-centred support, we empower our staff to help customers achieve stability and independence, making this an excellent place for those motivated by social change.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment And Floating Support Officer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that focus on homelessness and support services. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy sustainment and support work. Think about your experiences and how they relate to the role. We want you to shine, so be ready to share your passion for helping others!
✨Tip Number 3
Showcase your skills! Create a portfolio or a simple document that highlights your relevant experience, especially working with complex needs. This can be a great conversation starter during interviews and shows you’re serious about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our mission to make a difference in the community.
We think you need these skills to ace Tenancy Sustainment And Floating Support Officer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Tenancy Sustainment and Floating Support Officer. We want to see how you can make a genuine difference in people's lives!
Showcase Your Compassion:In your written application, let your passion for helping others shine through. Share examples of how you've supported individuals with complex needs in the past, as this is key to what we’re looking for at StudySmarter.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well, so we can easily see your qualifications and enthusiasm for the role. Remember, we appreciate good communication skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at IRIS Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenancy Sustainment and Floating Support Officer inside out. Familiarise yourself with the key responsibilities, such as supporting customers with housing issues and developing personalised support plans. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Compassion
This role is all about helping individuals with complex needs, so be prepared to share examples of how you've demonstrated compassion and empathy in previous roles. Think of specific situations where you've made a difference in someone's life, as this will resonate well with the interviewers.
✨Highlight Your Problem-Solving Skills
Given the nature of the job, you'll likely face challenges when supporting customers. Be ready to discuss times when you've successfully navigated complex situations or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the organisation and the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Consider asking about the support available for staff or how success is measured in this position.
