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For Companies At a Glance
- Tasks: Resolve complex technical challenges and support customers with escalated issues.
- Company: Join IRIS, a leader in financial customer support.
- Benefits: Competitive salary, collaborative environment, and opportunities for growth.
- Other info: Apply quickly as positions may close early due to high demand.
- Why this job: Make a real impact by solving problems and enhancing customer experience.
- Qualifications: Experience in IT support, advanced SQL skills, and strong communication.
The predicted salary is between 35000 - 45000 £ per year.
IRIS is looking for an experienced 3rd Line Customer Support Analyst to join our Financials customer support team and help our customers resolve complex technical challenges. You will play a key role in handling escalated issues, performing in-depth technical investigations and working closely with our Product and Development teams to deliver the right outcomes.
What you will be doing:
- Handling complex, technical customer support queries
- Acting as an escalation point for 2nd Line Support
- Writing and executing advanced SQL scripts
- Collaborating with internal teams to resolve product issues
- Supporting UAT and contributing to product improvements
- Ensuring a consistently high standard of customer experience
What you will bring:
- Strong experience in software or IT customer support
- Advanced SQL knowledge and hands-on investigation experience
- Excellent communication and problem-solving skills
- A collaborative mindset and strong customer focus
- Financials or accountancy system experience (advantageous)
If you enjoy solving complex problems and making a real impact for customers, this role is for you.
Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
3rd Line Customer Support Analyst in Slough employer: Iris Recruitment
Contact Detail:
Iris Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Customer Support Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at IRIS or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills and customer support scenarios. Think of real-life examples where you’ve solved complex problems, as these will showcase your expertise and problem-solving abilities.
✨Tip Number 3
Don’t just wait for job alerts! Actively search for roles on our website and apply directly. The sooner you get your application in, the better your chances are of landing that interview.
✨Tip Number 4
Show off your collaborative spirit! During interviews, highlight times when you’ve worked with teams to resolve issues. This will demonstrate that you’re not just a lone wolf but someone who thrives in a team environment.
We think you need these skills to ace 3rd Line Customer Support Analyst in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software or IT customer support. We want to see how your skills align with the role, so don’t be shy about showcasing your advanced SQL knowledge and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your collaborative mindset can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Technical Skills: Since this role involves handling complex technical queries, make sure to mention any hands-on investigation experience you have. If you've worked with financials or accountancy systems, definitely highlight that too!
Apply Early!: We occasionally close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at Iris Recruitment
✨Know Your SQL Inside Out
Since advanced SQL knowledge is crucial for this role, make sure you brush up on your SQL skills before the interview. Be prepared to discuss your experience with writing and executing complex queries, and maybe even solve a SQL problem on the spot!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and how you collaborated with others to find solutions.
✨Communicate Clearly and Confidently
Excellent communication is key in customer support roles. Practice explaining technical concepts in simple terms, as you may need to do this with customers who aren't as tech-savvy. This will demonstrate your ability to ensure a consistently high standard of customer experience.
✨Research the Company and Its Products
Familiarise yourself with IRIS and their financial products. Understanding their offerings will not only help you answer questions more effectively but also show your genuine interest in the company and the role. Plus, it’ll give you a leg up when discussing potential product improvements!