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- Tasks: Lead and manage a supportive housing service, ensuring compliance and quality care.
- Company: Amplius, dedicated to providing person-centred support in the community.
- Benefits: Competitive salary, flexible hours, and a chance to make a real difference.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Empower individuals and lead a team in a meaningful role that impacts lives.
- Qualifications: Experience in housing support, strong leadership, and communication skills required.
The predicted salary is between 43410 - 43410 £ per year.
Salary: £23,411.15 pro‑rata (FTE £43,310.63)
Contract: Fixed Term – 12 months
Hours: 20 hours per week – Mon, Tues, Thurs 9:00am - 4:30pm
Location: Gainsborough
Snapshot of your role
- Lead the day‑to‑day operational management of the service, ensuring compliance with all contractual, regulatory and legislative requirements.
- Deliver a safe, person‑centred service where customers receive support aligned to their assessed needs and personal goals.
- Oversee safeguarding, incidents, complaints, risk management and quality assurance processes, ensuring timely reporting and action.
- Manage referrals, assessments and support planning, ensuring these are current, meaningful and customer‑focused.
- Provide strong leadership to Community Support Workers, Night Porters, the Estates Officer and Cleaner, ensuring effective supervision, staffing levels and service delivery.
- Maintain financial oversight including budgets, rent accounts, expenditure monitoring and adherence to Amplius financial procedures.
What we’re looking for
- Knowledge of housing‑related support services, particularly homelessness.
- Understanding of regulatory standards, professional boundaries and safeguarding requirements.
- Experience working with partners, including organising and leading multi‑agency meetings.
- Ability to manage anti‑social behaviour, apply Positive Behaviour Support approaches and empower customers to shape their service.
- Aware of basic building maintenance and health & safety responsibilities.
- Strong communication skills with the ability to resolve conflict using mediation techniques.
- Competent use of Microsoft Office systems including Word, Excel and Outlook.
Desirable
- Experience of line management within a care, housing or support environment.
Requirements:
- A full UK driving licence, access to own car and willingness to travel is required.
- This position requires an Enhanced with Barred Lists DBS check.
- Important – We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.
Service Manager - Supported Housing employer: Iris Recruitment
Contact Detail:
Iris Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Supported Housing
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and support services sector. Attend local events or online webinars to meet people who can give you insights or even refer you to opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their mission, especially around person-centred service delivery and compliance with regulations.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams or resolved conflicts in previous roles. This will demonstrate your capability to lead Community Support Workers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Manager - Supported Housing
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing-related support services. We want to see how your skills align with the role of Service Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Service Manager, strong leadership is key. Use your application to demonstrate your experience in managing teams and leading multi-agency meetings. We love to see examples of how you've empowered others and resolved conflicts.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to proofread for any typos or errors – first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of housing-related support services, especially around homelessness. Familiarise yourself with the regulatory standards and safeguarding requirements that are crucial for the role.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams and managing staff. Think of specific examples where you've successfully supervised a team or handled conflicts, as this will demonstrate your capability to lead Community Support Workers and other staff effectively.
✨Prepare for Scenario Questions
Expect questions about how you would handle various situations, such as managing anti-social behaviour or dealing with complaints. Prepare some scenarios from your past experience where you applied Positive Behaviour Support approaches or resolved conflicts using mediation techniques.
✨Get Comfortable with Tech
Since you'll need to use Microsoft Office systems, make sure you're confident in using Word, Excel, and Outlook. You might be asked about your experience with these tools, so have some examples ready of how you've used them in previous roles.