At a Glance
- Tasks: Provide welfare benefits advice and support to help customers maximise their income.
- Company: A socially responsible organisation committed to equality and diversity.
- Benefits: Competitive salary, hybrid working, and a supportive work culture.
- Other info: Guaranteed interview for candidates with disabilities or from ethnic minority backgrounds.
- Why this job: Make a real difference in people's lives while working in a collaborative environment.
- Qualifications: Experience with welfare benefits and managing diverse caseloads.
The predicted salary is between 37288 - 39523 £ per year.
Welfare Benefits Officer Stockton on Tees (Hybrid Working) 37,288 - 39,523 per annum Permanent, 35 hours per week
Our client is looking for someone with experience of the welfare benefits system and managing caseloads. You will be responsible for the provision of welfare benefits advice and more general support to help customers maximise their income, sustain their tenancies and prevent tenancy breakdown.
The post holder will need to demonstrate a good working knowledge of the welfare benefits system, a proven track record of working with challenging and varied caseloads and the ability to convey complex information in a supportive manner. You will have an exceptional approach to collaboration and commitment to partnership working. You will have a strong sense of social purpose and be committed to making a difference.
Equality, Diversity, and Inclusion - Different Together
Equality, Diversity, and Inclusion are part of our client’s DNA. They continue to build a culture that encourages, supports, and celebrates difference. It fuels their innovation and connects them even closer to customers and communities. They are keen to reflect the communities they serve and welcome applicants from a broad range of backgrounds and experience. They are committed to tackling issues of under representation in their staff team. As such, they will guarantee an interview to any candidate who has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.
Closing Date for Applications is Sunday 14th June 2026. Interviews to be scheduled: 24/25th June 2026.
Senior Benefits & Welfare Officer employer: Iris Recruitment
As a Senior Benefits & Welfare Officer with our client in Stockton on Tees, you will join an organisation that prioritises social impact and community engagement. The hybrid working model promotes a healthy work-life balance, while the commitment to equality, diversity, and inclusion ensures a supportive and collaborative work culture. With opportunities for professional growth and a focus on making a meaningful difference in people's lives, this role offers a rewarding career path for those passionate about welfare benefits and community support.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Benefits & Welfare Officer
✨Tip Number 1
Network like a pro! Reach out to people in the welfare benefits sector on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for your interview by practising common questions related to welfare benefits and case management. We suggest role-playing with a friend to get comfortable discussing your experience and how you can make a difference in this role.
✨Tip Number 3
Show your passion for social purpose during interviews. We want to see that you’re not just looking for a job, but that you genuinely care about helping others and making a positive impact in the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Benefits & Welfare Officer
Some tips for your application 🫡
Know Your Stuff:Make sure you brush up on your knowledge of the welfare benefits system. We want to see that you understand the ins and outs of the system, especially how it can help customers maximise their income and sustain their tenancies.
Showcase Your Experience:When you're writing your application, highlight your experience managing challenging caseloads. We love to see real examples of how you've made a difference in similar roles, so don’t hold back!
Be Supportive and Clear:Remember, you'll need to convey complex information in a supportive manner. Use your application to demonstrate how you can break down difficult concepts into easy-to-understand advice for customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure you’re considered for this fantastic opportunity!
How to prepare for a job interview at Iris Recruitment
✨Know Your Welfare Benefits Inside Out
Make sure you brush up on the welfare benefits system before your interview. Familiarise yourself with the latest changes and how they impact customers. Being able to discuss specific benefits and their implications will show that you’re not just knowledgeable but also genuinely interested in helping others.
✨Showcase Your Caseload Management Skills
Prepare examples of how you've successfully managed challenging caseloads in the past. Think about specific situations where you had to prioritise tasks or support clients with complex needs. This will demonstrate your ability to handle the demands of the role effectively.
✨Communicate Clearly and Supportively
Practice conveying complex information in a simple, supportive manner. You might be asked to explain a welfare benefit to someone unfamiliar with it during the interview. Show that you can break down complicated topics into digestible pieces while maintaining empathy and understanding.
✨Emphasise Your Commitment to Diversity and Inclusion
Since the company values equality, diversity, and inclusion, be ready to discuss how you’ve contributed to these principles in your previous roles. Share experiences where you’ve worked with diverse communities or advocated for underrepresented groups, highlighting your social purpose and commitment to making a difference.
