At a Glance
- Tasks: Manage a vibrant community, ensuring residents' safety and comfort while organising events.
- Company: Amplius, a forward-thinking social housing provider focused on sustainability.
- Benefits: Competitive salary, 28 days leave, pension scheme, and health cash plan.
- Other info: Join a supportive team dedicated to community and environmental impact.
- Why this job: Make a real impact in people's lives and grow your career with tailored training.
- Qualifications: Customer service skills, conflict resolution experience, and a full UK driving licence.
The predicted salary is between 21000 - 24000 £ per year.
Scheme Manager
£30,928 per annum, plus excellent benefits
Office working - at our Independent Living Scheme, Servite Court.
Permanent, Full Time - 35 hours per week. We are also 'Happy to Talk Flexible Working'
Closing Date: 27th August at 5pm
Recruitment Date: 9th September
Our vision is Great homes. Strong communities. Bright futures.
This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.
What will your role be?
As the Scheme Manager, you will provide an effective housing management service to tenants living in our Independent Living accommodation. You will manage the Scheme to ensure it is appropriately maintained, safe and welcoming. The Scheme Manager will support tenants to sustain their tenancies, access relevant housing management support and live independently within the suitable shared living environment.
Who are we looking for?
The successful candidate will have experience involving care of people over aged 55 within a housing environment. You will have experience of delivering excellent customer service and working with a range of customers and agencies to deliver cross tenure services. An understanding of independent living accommodation management issues and of current housing legislation is essential.
You will be able to deal with conflict and complaints, and assess the complex and varied support needs of residents in independent living schemes.
Why join us?
You'll love being part of a caring, inclusive, professional and innovative organisation. You'll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.
Encouraging diversity
We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.
We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.
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Scheme Manager employer: IRIS Recruitment
At Amplius, we pride ourselves on being a forward-thinking social housing provider that values the growth and well-being of our employees. Located in Birstall, Leicestershire, our Scheme Manager role offers a supportive work culture where you can make a meaningful impact on residents' lives while enjoying generous benefits such as 28 days of annual leave, a robust pension scheme, and tailored training programmes for personal development. Join us to be part of a mission-driven team dedicated to sustainability and community enhancement.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with current employees at Amplius. You never know who might give you a heads-up about job openings or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Amplius and understanding their mission. Think about how your skills align with their values of tenant safety and community building. We want to see your passion for making a difference!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've handled conflicts or supported customers in the past. This is key for a Scheme Manager role where customer excellence is crucial.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Amplius team and contributing to our mission.
We think you need these skills to ace Scheme Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Scheme Manager role. We want to see how you can contribute to our mission of delivering homes that make a difference!
Showcase Your Customer Excellence:In your written application, emphasise your commitment to customer service. Share examples of how you've listened to customers and found solutions, as this is key to thriving in our team at Amplius.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at IRIS Recruitment
✨Know Your Community
Before the interview, take some time to research the community you’ll be working in. Understand the demographics, local issues, and what makes it unique. This will help you demonstrate your commitment to fostering a sense of community and show that you’re genuinely interested in making a difference.
✨Showcase Your Conflict Resolution Skills
Since the role requires resolving conflicts and remaining impartial, prepare examples from your past experiences where you successfully managed disputes. Be ready to discuss how you listened to all parties involved and found a fair solution, as this will highlight your ability to handle challenging situations.
✨Emphasise Customer Excellence
Amplius values customer excellence, so think of specific instances where you went above and beyond for customers. Prepare to share these stories during your interview to illustrate your dedication to providing quality services and your ability to listen and respond to customer needs.
✨Stay Updated on Legislation
As a Scheme Manager, keeping up with legislative changes is crucial. Make sure you’re familiar with relevant laws and regulations in social housing. Mention any recent updates you’ve learned about and how they could impact your role, showing that you’re proactive about your Continuous Personal Development.
