At a Glance
- Tasks: Coordinate housing management and support services for residents in our Independent Living schemes.
- Company: A not-for-profit housing association dedicated to improving lives in Greater Manchester.
- Benefits: Agile working, inclusive culture, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Join us to empower people and enhance community living experiences.
- Qualifications: Experience with older people and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. We recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, we provide affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
This role will help us to do this by providing intensive ‘on scheme’ housing management and coordinating services to customers living in our schemes. You will ensure the provision of high-quality services, effective risk management, and full compliance with health and safety requirements while overseeing repairs and planned works to ensure they are completed to a high standard.
In this role, you will be responsible for:
- Property management: managing the scheme or schemes, coordinating services and contractors, coordinating day to day and planned maintenance, completing Health and Safety checks and building checks weekly.
- Voids: coordinating void inspections, agreeing and approving works, interviewing and assessing applicants, coordinating tenancy signup, scheme induction.
- Rents: liaising with Income Management Team to manage rent arrears, advising customers on charges, liaising on service charge setting.
- Customers: advising on all housing management, tenancy and rent queries, managing ASB and Safeguarding cases, completing Independent Living Assessments and coordinating all support and care services, coordinating referrals to and liaising with statutory and voluntary agencies such as GPs and Social Services.
We need people who are:
- Experienced in working with older people and people with complex needs.
- Exceptional in customer care and service.
- Strong in problem solving and decision-making skills.
- Excellent in communication, interpersonal and negotiation skills.
- Knowledgeable of support needs and housing management requirements of older people living in an Independent Living housing environment.
- Able to promote and maintain a positive “can do” attitude in all aspects of the post.
An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. We trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
Independent Living Scheme Coordinator in Sale employer: Iris Recruitment
As a not-for-profit housing association based in Greater Manchester, we pride ourselves on our strong social purpose and commitment to making a positive impact in the lives of over 20,000 residents. Our inclusive work culture fosters collaboration and personal growth, ensuring that every team member feels valued and empowered to contribute meaningfully. With flexible working arrangements and a focus on employee well-being, we offer a rewarding environment for those passionate about supporting individuals in their communities.
StudySmarter Expert Advice🤫
We think this is how you could land Independent Living Scheme Coordinator in Sale
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Iris Recruitment.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Iris Recruitment!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Iris Recruitment, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Iris Recruitment or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Independent Living Scheme Coordinator in Sale
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Iris Recruitment:Before hitting send, make sure to tailor your application specifically to Iris Recruitment! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Iris Recruitment
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
