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- Tasks: Support homeowners with arrears and queries while providing top-notch service.
- Company: Leading recruitment company focused on customer care and support.
- Benefits: Permanent, full-time role with hybrid working options.
- Why this job: Make a real difference in people's lives by helping them manage their homeownership challenges.
- Qualifications: Strong customer service skills and experience with low-level arrears required.
- Other info: Weekly presence needed in Rushden or Peterborough; DBS clearance required.
The predicted salary is between 30000 - 40000 £ per year.
A leading recruitment company is seeking a Homeownership Advisor to support homeowners with arrears and queries. This permanent, full-time role involves providing a high-quality service while liaising with stakeholders.
Candidates should have strong customer service skills and experience in handling low-level arrears. The position is hybrid, requiring a weekly presence in Rushden or Peterborough. DBS clearance is required, and visa sponsorship is not provided.
Homeownership Advisor – Hybrid Role, Arrears & Support in Rushden employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeownership Advisor – Hybrid Role, Arrears & Support in Rushden
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Homeownership Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles, especially around handling arrears. Practise your responses so you can showcase your skills and experience confidently when it’s your turn to shine.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Homeownership Advisor position. Plus, applying directly gives you a better chance of standing out from the crowd.
We think you need these skills to ace Homeownership Advisor – Hybrid Role, Arrears & Support in Rushden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any experience with arrears. We want to see how you can bring your unique background to the Homeownership Advisor role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping homeowners and how your skills align with our needs. Keep it friendly and professional, just like us!
Showcase Relevant Experience: If you've dealt with low-level arrears before, let us know! Share specific examples of how you've helped customers in similar situations. This will show us you're the right fit for the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IRIS Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of homeownership and arrears management. Brush up on common queries homeowners might have and be ready to discuss how you would handle them. This shows that you're not just interested in the role, but that you’re prepared to provide the high-quality service they expect.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or provided support. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your strong customer service skills, which are crucial for this role.
✨Familiarise Yourself with Stakeholder Engagement
Since the role involves liaising with stakeholders, think about how you’ve effectively communicated with different parties in previous jobs. Be ready to discuss how you build relationships and manage expectations, as this will be key in supporting homeowners and addressing their concerns.
✨Prepare for Hybrid Work Questions
As this is a hybrid role, be prepared to discuss how you manage your time and productivity when working remotely. Think about your strategies for staying organised and connected with your team, as well as how you plan to maintain a strong presence during your weekly visits to Rushden or Peterborough.