Resident Liaison Officer (Planned & Regeneration)

Permanent – Full Time

We are looking to recruit a Resident Liaison Officer to join our team covering North and South London.

About the Role

As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met.

Working to deliver the best quality service, you’ll be responsible for providing first-class liaison and administrative support to our project team in a professional and efficient manner.

About You

Candidates will have experience as a Resident Liaison Officer with a main contractor, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well-organised and empathetic, you’ll have excellent verbal, professional telephone manner, and written communication skills. IT literate with experience working with all Microsoft programmes.

You must hold a clean valid UK driving licence and be willing to travel between properties in North and South London. A willingness to travel is essential. Please note, you must be able to be on site from 8am to 5pm.

If you wish to opt for the car allowance, your car must be 6 years or newer to comply with London ULEZ standards: cars should be no older than six years and emit less than 150 g/km CO2.

We cannot accommodate flexible, part-time, or remote working for this role.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Holidays
• Enhanced Pension Plan
• Private Medical Insurance (Including 24hr GP)
• Life Assurance
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Bank Holidays
• Cycle to Work
• Volunteering (2 paid days)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents\’ living conditions and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.

With over 1000 employees, we foster a culture that puts people at the core, encourages innovative thinking, and always prioritizes our customers.

Build your career with a leading property services company that values diversity and talented individuals as key to our success.

MSPS proudly supports the resettlement of armed forces personnel.

We review applications throughout the advert\’s duration. We encourage you to submit your application early to avoid missing out. We reserve the right to close the advert early if we receive a high volume of suitable candidates.

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