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- Tasks: Support customers with rent issues and manage arrears effectively.
- Company: A not-for-profit housing association dedicated to community welfare.
- Benefits: Competitive salary, agile working, and a supportive team environment.
- Other info: Inclusive culture that values diversity and personal growth.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in social housing and strong problem-solving skills required.
The predicted salary is between 33417 - 33417 £ per year.
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester, we have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by ensuring the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers.
You’ll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this, you’ll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation.
We need people who have:
- Experience in a similar role
- Experience dealing with challenging situations and complex lifestyles
- Knowledge of social housing, housing legislation and welfare benefits
- Experience of implementing arrears recovery procedures and of enforcing tenancy conditions
- Good IT skills, including Microsoft Office 365
- Strong problem solving and decision-making skills
- A valid driving license, access to own vehicle and full MOT with insurance for business use
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
Rent Support Officer employer: Iris Recruitment
Contact Detail:
Iris Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Support Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and mission. This way, you can show how your attitude and behaviour align with theirs, which is super important for them.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you tackled challenging situations. Be ready to share these during the interview to demonstrate your ability to handle complex lifestyles.
✨Tip Number 3
Show off your IT skills! Since they’re looking for someone with good Microsoft Office 365 knowledge, brush up on those skills and be prepared to discuss how you've used them in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and making a difference in the community.
We think you need these skills to ace Rent Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Rent Support Officer role. Highlight your experience in income management, arrears recovery, and any relevant knowledge of housing legislation. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping people in their homes and communities. Share specific examples of how you've dealt with challenging situations in the past. We love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your strong problem-solving abilities. Give us examples of how you've tackled complex issues before. This role is all about finding solutions, so we want to know how you approach challenges.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing, housing legislation, and welfare benefits. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges faced by customers.
✨Show Your Problem-Solving Skills
Prepare examples of how you've dealt with challenging situations in the past. Think about specific cases where you successfully resolved issues or helped someone navigate a complex lifestyle. This will demonstrate your ability to handle the responsibilities of the Rent Support Officer role.
✨Emphasise Your People Skills
Since this role is all about building relationships, be ready to talk about your experience working collaboratively with others. Share stories that highlight your passion for making a difference and how you've supported customers in difficult times.
✨Be Ready for Practical Questions
Expect questions that assess your decision-making and IT skills, especially with Microsoft Office 365. You might be asked how you would approach a specific arrears case, so think through your process and be prepared to explain it clearly.