At a Glance
- Tasks: Deliver exceptional customer experiences in social housing refurbishment projects.
- Company: Join Lovell, a leading provider of affordable homes with a strong commitment to community.
- Benefits: Enjoy 26 days holiday, private medical insurance, and a cycle to work scheme.
- Other info: Be part of a dynamic team that values diversity and empowers decision-making.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Experience as a Resident Liaison Officer with strong communication and admin skills.
The predicted salary is between 29700 - 36300 £ per year.
An exciting opportunity has arisen within our growing Refurbishment business for a Senior Resident Liaison Officer to join a dynamic Partnership team, covering Yorkshire and Nottingham. Working out of our Nottingham office within a wider delivery team and responsible to the Senior Resident Liaison Officer, the position will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts.
We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems. You will be an experienced Resident Liaison Officer with a proven track record of successfully managing the workload across planned maintenance programmes, as well as having a strong knowledge of internal and external programmes.
Benefits:
- Bonus entitlement based on performance KPIs
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme and the Lovell Way to EV
- Digital GP
- Employee assistance programme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Read more employer: Iris Recruitment
IRIS Education is an exceptional employer, offering a dynamic work environment where creativity and collaboration thrive. As a Marketing Events Specialist, you'll benefit from a supportive culture that prioritises professional growth and development, alongside the opportunity to manage impactful events across diverse international markets. With a focus on innovation and a commitment to employee well-being, IRIS Education stands out as a rewarding place to build your career in the education technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Read more
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Iris Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Iris Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Read more
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Iris Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Iris Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Iris Recruitment!
How to prepare for a job interview at Iris Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
