At a Glance
- Tasks: Help people find their dream homes and guide them through the sales process.
- Company: Join Amplius, a company dedicated to delivering exceptional customer journeys.
- Benefits: Enjoy a competitive salary, car allowance, and hybrid working options.
- Other info: Fast-paced team environment with opportunities for growth and development.
- Why this job: Make a real difference in people's lives by helping them secure their homes.
- Qualifications: Experience in off-plan sales and strong customer service skills required.
The predicted salary is between 38850 - 38850 € per year.
Be part of helping people find a place to call home. At Amplius, our New Build Sales Officers play a key role in delivering an exceptional customer journey across a diverse and growing portfolio of new homes. From first enquiry to post-handover support, you will lead the end‑to‑end sales process for predominantly Shared Ownership homes, helping customers take their next step with confidence. Working within a fast‑paced and collaborative team, you will contribute to strategic sales and marketing activity while delivering a high‑quality, compliant service that reflects our commitment to customers, quality, and value for money.
Snapshot of your role:
- Take ownership of customers from qualified enquiry through to legal completion and handover, ensuring continuity and a high‑quality customer journey.
- Deliver customer handovers and home demonstrations, supporting understanding of home features, warranties, and aftercare processes.
- Act as a key user of the CRM system, ensuring accurate recording of enquiries, compliance data, and sales milestones.
- Provide exceptional customer service and ensure a positive customer journey at all stages of the process.
- Ensure all sales activity complies with Homes England requirements, Shared Ownership Code, Section 106 obligations, and internal policies, maintaining complete audit‑ready sales files.
- Lead on the full sales lifecycle from scheme launch to completion, including preparing homes for market, maintaining low void levels, and supporting off‑plan reservations.
- Support sales and marketing activity, including route‑to‑market decisions, external agent performance, and the use of customer feedback and advocacy.
- Manage sales progression activities including system updates, stakeholder coordination, reporting on KPIs, and supporting continuous improvement across sales processes.
What we’re looking for:
- Proven experience delivering off‑plan sales within a development‑led programme, with a strong track record in selling Shared Ownership homes from launch through to legal completion.
- Strong understanding of Shared Ownership affordability, eligibility and nomination processes, alongside Section 106 obligations, Homes England requirements and the Capital Funding Guide.
- Experience managing multiple schemes, sales pipelines, marketing activity and budgets in a fast‑paced environment, balancing commercial performance with regulatory compliance.
- Strong customer case management, communication and interpersonal skills, with the ability to manage complex conversations and maintain high‑quality, accurate sales data.
- A full UK driving licence and access to a vehicle is essential for this role.
- DBS clearance is required for this role.
New Build Sales Officer in Peterborough employer: Iris Recruitment
At Amplius, we pride ourselves on being an exceptional employer that values collaboration, customer commitment, and employee growth. Our hybrid working model in Peterborough allows for a balanced work-life dynamic, while our focus on professional development ensures that our New Build Sales Officers are equipped with the skills and support needed to thrive in their roles. Join us to be part of a team that not only helps people find their homes but also fosters a culture of excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land New Build Sales Officer in Peterborough
✨Tip Number 1
Get to know the company inside out! Research Amplius and understand their values, mission, and the specifics of the New Build Sales Officer role. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 3
Prepare for the interview by practising common questions related to sales processes and customer service. Think about your past experiences with Shared Ownership homes and how you can demonstrate your skills in managing customer journeys effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression and keep you top of mind.
We think you need these skills to ace New Build Sales Officer in Peterborough
Some tips for your application 🫡
Show Your Passion for Homes:When you're writing your application, let your enthusiasm for helping people find their dream homes shine through. We want to see that you genuinely care about delivering an exceptional customer journey, so share any relevant experiences that highlight this passion.
Be Specific About Your Experience:Make sure to detail your experience with off-plan sales and Shared Ownership homes. We’re looking for candidates who can demonstrate a strong track record, so don’t hold back on the specifics—mention the schemes you've worked on and the results you've achieved.
Tailor Your Application:Take the time to tailor your application to our job description. Use the same language we do and address the key skills and responsibilities mentioned. This shows us that you’ve done your homework and understand what we’re all about.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture!
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Shared Ownership homes and the sales process. Understand the affordability and eligibility criteria, as well as the relevant regulations like Section 106 and Homes England requirements. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Since this role is all about delivering an exceptional customer journey, be prepared to share examples of how you've provided outstanding customer service in the past. Think of specific situations where you went above and beyond to help a customer, especially in a fast-paced environment.
✨Demonstrate Your Team Spirit
Amplius values collaboration, so highlight your experience working within a team. Share stories that illustrate how you've contributed to team success, supported colleagues, or worked together to overcome challenges. This will show that you can thrive in a collaborative setting.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage complex conversations. Prepare by thinking through potential challenges you might encounter in the role and how you would handle them, particularly around customer handovers and compliance.
