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- Tasks: Manage membership processes and provide top-notch support to members while optimising CRM systems.
- Company: Join a mission-driven UK charity improving lives through hormone health.
- Benefits: Enjoy hybrid working, flexitime, 26 days leave, and health perks.
- Why this job: Combine your data skills with customer service to make a real impact.
- Qualifications: Excel proficiency, CRM experience, and strong communication skills are essential.
- Other info: Be part of a supportive team dedicated to healthcare improvement.
The predicted salary is between 28000 - 36000 £ per year.
If you are a whizz with Excel and adept at getting the most from complex databases, but also a great communicator and administrator (confident responding to many varied queries, super organised and passionate about process improvement), we’d love to hear from you. Are you passionate about combining data expertise with exceptional customer service? Our client is looking for a Membership and CRM Officer who loves data as much as people—combining advanced Excel skills and database expertise with outstanding communication and administrative skills. You will independently manage membership subscription processes and grants administration, respond to member queries and ensure the CRM systems run smoothly. This is an exciting opportunity to make a real impact in a mission-driven organisation.
What You’ll Do
- Administer membership applications, renewals, and payments
- Provide excellent support to members and delegates and respond to enquiries
- Maintain, optimise and troubleshoot multiple CRM systems, ensuring data accuracy and compliance
- Develop and generate reports and insights to inform decision-making
- Support grants administration and committee processes
- Collaborate across teams to improve systems and member engagement
What They’re Looking For
- Customer service skills and professional written and verbal communication
- Proficiency with Microsoft suite
- Advanced Excel skills (Power BI experience is a bonus)
- Proven experience managing and developing CRM systems and complex databases
- Strong organisational skills and attention to detail
- Customer-focused mindset with the ability to build positive relationships
- Experience in membership/subscription administration or similar is desirable
Why Join Them?
- Hybrid working - Tuesdays and Wednesdays in the North Bristol office (with flexibility where needed)
- Flexitime system
- 26 days annual leave minimum, plus bank holidays
- Health and Wellbeing Cash Plan – private GP, cash back for dentist, opticians, physio and more
- Salary Extras scheme
- Refer a friend scheme
- Employee Assistance Programme
- Be part of a charity that makes a difference in healthcare
- Collaborative and supportive team environment
Our client is a UK charity and membership organisation that brings together scientists, clinicians, and nurses who work with hormones, to improve lives. Hormones matter; they control almost every function in the body, and when things go wrong, they cause some of the most common - and some of the rarest - health conditions.
Membership & CRM Officer in Peterborough employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership & CRM Officer in Peterborough
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. Focus on articulating your experience with CRM systems and your customer service skills—these are key for the Membership & CRM Officer role.
✨Tip Number 3
Show off your Excel skills! Prepare a few examples of how you've used Excel to solve problems or improve processes in past roles. This will demonstrate your data expertise and make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Make sure to highlight your passion for both data and customer service in your application.
We think you need these skills to ace Membership & CRM Officer in Peterborough
Some tips for your application 🫡
Show Off Your Excel Skills: Since you're applying for a role that requires advanced Excel skills, make sure to highlight any relevant experience you have. Whether it's managing databases or creating reports, let us know how you've used Excel to make an impact in your previous roles.
Communicate Clearly: As a Membership & CRM Officer, you'll be responding to various queries, so it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t hesitate to showcase any customer service experience you have.
Be Organised: We love a candidate who is super organised! In your application, mention any tools or methods you use to stay on top of tasks and manage your time effectively. This will show us that you can handle the administrative side of the role with ease.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at IRIS Recruitment
✨Show Off Your Excel Skills
Since the role requires advanced Excel skills, make sure to brush up on your knowledge before the interview. Be ready to discuss specific functions or features you’ve used in past roles, and maybe even prepare a quick example of how you've used Excel to solve a problem or improve a process.
✨Communicate Clearly and Confidently
As a Membership & CRM Officer, you'll need to respond to varied queries. Practice articulating your thoughts clearly and confidently. Consider preparing answers to common customer service scenarios, so you can demonstrate your communication skills effectively during the interview.
✨Know the CRM Systems
Familiarise yourself with popular CRM systems and be prepared to discuss your experience managing them. If you have any specific examples of how you’ve optimised or troubleshot a CRM system, share those stories to highlight your expertise and problem-solving abilities.
✨Demonstrate Your Organisational Skills
This role demands strong organisational skills, so think of examples from your past where you successfully managed multiple tasks or projects. Be ready to explain your methods for staying organised and ensuring data accuracy, as this will show that you’re detail-oriented and capable of handling the responsibilities of the position.
